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Tampa Web Site Receives Recognition

Shines in Annual Digital Cities Survey

January 7, 2004
Tampa Tribune

The city of Tampa was recently recognized as one of the 10 most digitally savvy cities in the nation, according to the 2003 Digital Cities Survey.

Launched in June, the survey examined how city governments are progressing by using information technology to streamline operations.

More than 300 cities participated in the annual study, conducted by the Center for Digital Government, a national research institute focused on information technology in government and education.

Cities were grouped into categories based on population. Officials responded to 16 questions and ranked their jurisdictions on a 4-point scale, providing Web site addresses for verification.

Tampa retained first-place ranking from the 2002 survey in the population category of 250,000 or more.

Mayor Pam Iorio said the survey helps benchmark where Tampa stands in comparison to other cities. She was enthusiastic about receiving national recognition for our efforts.

"It's great to see we're on the right track," she said.

Tampa's technology team tailors the city Web site to make it's easier for residents to gain access to services and
information such as city council agendas, business licenses, tax inquiries and police reports.

Rick Smith, director of strategic planning and technology for the city, said a lot of energy is focused on making the site customer friendly.

"We really emphasize customer services," he said. "We think about what would make it easier for citizens to find information and transact business with the city. So we put functions on the site that are designed to help, like a search engine."

Smith was excited about the site's ongoing recognition.

"It's pretty significant," Smith said. "It's saying Tampa is up there, as far as best practices are concerned."

Rounding out the top 10 digital cities behind Tampa in the population category of 250,000 or more are: Colorado Springs, Colo.; Los Angeles (tied for second); Virginia Beach, Va.; Tucson, Ariz.; Seattle; Chicago.; Nashville, Tenn. (tied for sixth); Kansas City, Mo.; Corpus Christi, Texas; Jacksonville; and Honolulu.

Fort Wayne, Ind., and Roanoke, Va., were ranked highest within the smaller population categories.

The city of Tampa's Web site is www.tampagov.net.