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Report Card: The Best E-Government Sites
A study of the best state and local government Web sites

(excerpt from article)

Mitch Betts
November 27, 2006

The e-government report card is based on an extensive examination of 11,227 official government Web sites conducted by the National Policy Research Council (NPRC), a Washington-based think tank, in collaboration with Computerworld. Reviewers judged the Web sites on 25 criteria, including whether people could use them to pay taxes, bid for contracts, find government jobs and complain to local officials about concerns such as potholes.

Michigan received a grade of A+ for its site, followed by Idaho and Indiana, which both received As, and Nebraska and Utah, which received grades of A-. Among big cities and counties, the NPRC study gave high marks to Fresno, Calif.; Tampa, Fla.; New Orleans; Montgomery County, Md.; Alameda County, Calif.; and York County, Va.

The highest grades generally went to Web sites on which a wide range of services could easily be found on the home page instead of being buried several pages deep, said Robert McArthur, the NPRCs e-government project director.

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