January 2013 Tampa Water Department News

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Tampa’s Water Department Offers “Build Your Own Rebate”

 Water piggy bank graphic

The City of Tampa Water Department is offering its residential customers a unique opportunity to save water and money.

It’s called the “Build Your Own Rebate” (BYOR) program. By making a commitment to save a pre-selected percentage of water in 2013, customers can reduce monthly water charges on their bills and receive a rebate.

To participate in the rebate program, customers need to enroll between January 2 and January 31, 2013. The program is open only to single-family account holders whose average monthly water use with the City of Tampa is 15,000 gallons or more. The department estimates about 10 percent of Tampa’s single-family customers may meet this criteria, although the average use for this type of account holder is a little less than 6,000 gallons a month.

Customers can choose their own ways to reduce use - no specific reduction method is required by the program. Some ways to reduce water use could be:

  • Modifying irrigation schedules to meet seasonal plant needs;

  • Checking for and repairing leaks;

  • Placing a rain sensing device on their irrigation system;

  • Installing more water efficient appliances or fixtures;

  • Converting from sprinklers to micro-irrigation in non-turf areas;

  • Changing personal habits such as taking shorter showers, turning off the tap when shaving or brushing teeth, or only running full loads in washing machines and dishwashers; and

  • Connecting to reclaimed water for irrigation, where possible.

Participants will be assigned a personal efficiency coach and be offered individual counseling and advice to help achieve selected goals. Along with other program specific tools, participants will be able to use mobile and online tools to help track their progress.

The process is simple. The customer chooses a targeted water use reduction goal: 5, 10, 15 or 20 percent. Customers who reach their goal will receive a rebate based on the level of reduction they selected:

  • 5% = $50

  • 10% = $150

  • 15% = $300

  • 20% = $500

The reduction amount will be determined by comparing customers’ February-July 2012 bills with their February-July 2013 bills. Customers that reach their goals will receive rebates as a credit on their utility bills by September 2013.

For more details about the “Build Your Own Rebate” program, links to online and mobile tools to help determine eligibility and select a reduction goal, and information about registering for an e-Seminar about the program on Jan. 7, visit the City of Tampa Water Department at tampagov.net/BYOR or contact a Water Efficiency and Conservation Coordinator at (813) 274-8121.

 Tampa Has Year-Round Water Use Restrictions - Do You Know Your Days?

Water use restrictions are in place year-round to help ensure a sufficient quantity of drinking water for the Tampa community. Tampa locations may irrigate using the following schedule:

  • Addresses ending in 0, 1, 2 or 3 may irrigate on Mondays and/or Thursdays

  • Addresses ending in 4, 5 or 6 may irrigate on Tuesdays and/or Fridays

  • Addresses ending in 7, 8 or 9 may irrigate on Wednesdays and/or Saturdays

  • Locations with no address (common areas, entry areas) and with mixed addresses (office complexes, shopping centers) may irrigate on Wednesdays and/or Saturdays

Irrigation may be completed either between midnight and 8 a.m. or between 6 p.m. and midnight on allowed days.


Rain sensorTampa residents are encouraged to review their irrigation practices, to check any timers they may have controlling irrigation on their properties and to ensure that their irrigation system includes a rain sensing device. Free rain-sensors are available to City of Tampa water utility customers on request.

Tampa's water use restrictions are enforced inside Tampa city limits 7 days a week, 24 hours a day and extend to all water sources, including well and surface water. Citations are issued on first observance of a violation; no warnings are issued. Violations of the water use restrictions may result in fines of up to $450 and mandatory court appearances.

Water use restrictions for Tampa Water Department customers residing in unincorporated Hillsborough County are established and enforced by Hillsborough County Water Resource Services. Information on Hillsborough County restrictions is available at (813) 275-7094.

Information about City of Tampa restrictions is available by calling (813) 274-8121 or online at tampagov.net/WaterRestrictions. A recorded summary of the restrictions is available 24-hours-a-day by calling the Water Conservation Hotline at (813) 274-8032.


Day and time restrictions do not apply to the use of reclaimed water. Customers located in Tampa's reclaimed water service area can call (813) 282-7827 to inquire about service availability.


The Tampa Water Department has materials and information available to assist customers with identifying leaks, improving the efficiency of their irrigation system and calculating their water use. Customers can find this information, request free low-flow plumbing retrofit kits and other conservation items, and find tips on how to decrease water consumption in their home or business online at tampagov.net/SaveWater.


Find information on ways to save with EPA WaterSense

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