City of Tampa Moves to Monthly Water Meter Readings
The City of Tampa Water Department is continuing customer service improvements by transitioning to monthly water meter reading. By October 2012, all customers are expected to be on a monthly meter reading schedule.
Each month, two additional meter reading cycles will be converted, until all 21 billing cycles are modified to a monthly meter reading schedule. Customers will receive an insert in their City of Tampa Utilities bill explaining the change when they are started on monthly readings. The first conversion will occur this month, and those customers affected are scheduled to be billed on January 20, 2012.
Some of the advantages to reading water meters monthly are:
• Customers will receive bills that reflect actual usage each month. The practice of estimating water consumption every other month will no longer be used;
• A timelier accounting of water use will allow customers to make usage adjustments to avoid higher water bills;
• The ability to discover and promptly repair service line, plumbing or irrigation system leaks sooner, to reduce the impact of high water bills caused by leaks; and
• Improved consumer confidence.
In 2011, a multi-departmental Water Task Force concluded that implementing monthly meter reading will mitigate several of the factors contributing to high bills. In November, Tampa City Council approved a contract to provide services to enable a system-wide implementation of monthly readings.