Please select the link related to your area of interest or view all Customer Service Center service request types.

• Fat Free Sewer Pamphlets
  Use this service to order your copy of the "Fat Free Sewer" pamphlet. Please specify English or Spanish.

• High Wastewater Bill Complaint
  Use this service to notify our offices of a possible incorrect bill.

• Road Depressions, Sinkholes
  Use this service to report a dip in the street pavement or if there is a hole in the street or in the shoulder of the parkway/road.

• Sewer Backup
  Use this service to report sewage backs up in a home or commercial facility. This condition may occur if a toilet will not flush, bathtub or sink will not drain and sewage/wastewater backs up.

  Do NOT use to report sewer backup emergencies, report immediately to (813) 259-1693 (24/7 operations).

  
  Note: The Customer Service Center requests are only managed during regular working hours.

• Sewer Odor Complaint
  Use this service to report sewage odor from interior plumbing, a pump station, a manhole, or other source.

  If the odor is a result of a sewer backup or overflow, report immediately to (813) 259-1693 (24/7 operations)

• Sewer Overflows
  Use this service to report sewage running down the street, bubbling out of manhole, broken pipe, or pumping station.

  Do NOT use to report sewer back up or overflow emergencies, report immediately to (813) 259-1693 (24/7 operations).

  
  Note: The Customer Service Center requests are only managed during regular working hours.

• Start New Wastewater Service
  Use this service to request starting water, wastewater, and solid waste utility services at a specific location.

• Stop Wastewater Service
  Use this service to request termination of water, wastewater, and solid waste utility services at a specific location.

• Wastewater
  Use this service for general correspondence to Wastewater.
  
  The Department's goal is to provide complete and cost-effective service and to respond rapidly to expanding service requirements. Department personnel collect, treat, and dispose of more than 50 million gallons of wastewater per day from over 98,000 customers in Tampa and its immediate suburbs. Sanitary treatment requires the careful removal of pollutants and pathogens from wastewater in a manner consistent with Federal, state, and local regulations so that the end product can be returned to the environment for natural recycling.

• Wastewater Bill Online Payments
  Use this service to pay your utility bill.

• Wastewater Personnel / Crew Complaint
  Use this service to report a Wastewater employee or crew behavior (driving, work, rudeness, etc.).