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WARNING: Please do not use this facility to report issues of an emergency nature or for conditions requiring an immediate response. If your issue is an emergency, please use the telephone and dial 911.

Water Quality Complaint

Use this service to report a concern related to water quality.

Cloudy or discolored water may be due to construction in the area, hydrant flushing or deteriorating internal plumbing. This may be easily resolved within your residence by running the cold water in your bathtub for a minute or two and should cost less than 10 cents in water use to do so.

If that does not resolve the problem please call (813) 274-7400.

If you think your water has a bad odor it may be due to stagnation in the hot water heater or a well cross-connection. Tampa Water Department water mains are looped to keep the water in motion at all times to reduce system-related odors. Please note that the plumbing in your home may affect the taste of your water.

If you are new to Tampa, you may still be used to the "taste" or "flavor" of the water you had before. In fact, water actually does not have a taste. The taste comes from dissolved minerals in the water. The source of the water will determine the degree of naturally occurring minerals that can give rise to slightly different tastes. That is why water from different areas tastes different. Tampa's primary water source is the Hillsborough River. Surface water may sometimes have a flat, earthy taste instead of the slightly metallic taste typically associated with ground water.


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