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Customer Service Clerk I

FLSA: Hourly

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SALARY RANGE:

(014) $11.34 - $16.18 an hour     $23,587.20 - $33,654.40 a year

JOBCODE: 001100

PART-TIME 20 HOURS

BENEFITS:

Option to join the City’s health and dental programs at full-cost; paid holidays, pension and tax-deferred compensation (457) plans, plus those benefits required by law such as social security and worker’s compensation.

JOB PURPOSE: The selected candidate will be responsible for performing tasks of routine difficulty in receiving and recording payments and calculating and disbursing appropriate change.

KEY RESPONSIBILITIES:

  • Performs cashiering tasks for municipal parking garages.

  • Ensures that amounts of payments received and cash disbursed are correct.

  • Mathematical calculations may be required to determine amount of payment due for some transactions; however, such calculations are routine and based upon established rate schedules.

  • Exercises initiative and independent judgment, as well as tact and courtesy, in contacts with customers.

  • Work might be performed on assigned shifts, including nights and weekends.

  • Employees may work as trainees in preparation for advancement to higher level positions.

  • Employees may be required to serve as cashier for outdoor events and activities, which involve standing for long periods of time and working in inclement weather.

  • Work is performed under general supervision and reviewed through observation and balancing of cash receipts and records.

  • Operates, cleans and performs minor maintenance on various machinery, equipment and parking garages.

  • WorkS nights and weekends.

  • Directs traffic and provideS instructions as necessary.

  • Performs related work as required.

DESIRABLE KNOWLEDGES, ABILITIES, AND SKILLS:

  • Knowledge ofthe practice and procedures of cashiering.

  • Ability to receive cash, record payments, and calculate and give change with speed and accuracy.

  • Ability to understand and follow oral and written instructions.

  • Ability to establish and maintain effective working relationships with other employees and the general public.

  • Ability to work outdoors, often in inclement weather, standing for long periods of time.

  • Ability to learn rules, regulations, procedures, and functions of the area to which assigned; the methods and techniques of preparing routine reports of cash receipts.

  • Ability to acquire skill in the operation, care and minor maintenance of various machinery and equipment such as cash registers and ticket dispensers.

  • Ability to work nights and weekends.

  • Ability to give clear, consice directions and provide instructions.

QUALIFICATIONS:

High-school graduation, preferably with cashiering experience; or an equivalent combination of training and experience.

LICENSES/CERTIFICATES:

Possession of a valid Florida Driver's License.

EXAMINATION:

Written Test (Time Limit: 1 hour)

  • Applicants who meet the minimum qualifications are required to take and pass a written exam.

  • A background investigation and polygraph examination will be conducted on the candidate selected for employment.

  • Drug testing is included in all pre-employment medical examinations.

    TEST DATES AND TIMES:

    Submit your application first, then call our office to verify you are qualified to test. Applicants must telephone the Employment Services Office (813-274-8911) to schedule an appointment for the written test.(Photo Identification is required at time of testing.)

    CLOSING DATE FOR APPLICATIONS: To be considered for this position, applications must be received or postmarked by the closing date of December 4, 2013. Applications received or postmarked after the closing date will not be processed.

    HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register as a MyTampaGov member before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application or e-mailed to careers@tampagov.net.

    11-20-13 (001100)

    Note: Applications must be received or postmarked by the closing date. Applications received or postmarked after 12/4/2013 will not be processed.

  • This office reserves the right not to consider those applications that have incomplete information, or that are received without necessary transcripts, certificates, licenses, or other required documents.