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Office Support Specialist II

FLSA: Hourly

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SALARY RANGE:

(018) $13.29 - $18.91 an hour     $27,643.20 - $39,332.80 a year


JOBCODE: 000200

BENEFITS:

Health, vision, dental, and life insurance; annual and sick leave; paid holidays; pension and tax-deferred compensation (457) plans; and more.

JOB PURPOSE: The selected candidate will be responsible for performing and/or participating in one or more clerical assignments of average difficulty, which might include receptionist, secretarial, records keeping, and administrative activities. Positions might also require proficiency in typing and in operation of computer equipment and software.

KEY RESPONSIBLITIES:

  • Performing clerical or receptionists work in a particularized area.

  • Reviewing information for accuracy and routing to proper departments.

  • Participating in maintaining office files and records.

  • Handling confidential documents according to procedures in order to maintain security.

  • Sorting and distributing mail.

  • Answering telephones, taking messages and reserving conference rooms.

  • Receiving and properly responding to inquiries and complaints from the general public, municipal officials, employees, and other agencies.

  • Attending to complaints or referring to appropriate agency for completion, recording type of action and results.

  • Paying of all invoices using various computer software.

  • Maintaining directories, schedules, maps, logs, and other records.

  • Operating, cleaning, and performing minor adjustments and limited maintenance on various office machines and equipment.

  • Researching databases, files and other records to obtain or verify information.

  • Making copies of reports or other documents.

  • Preparing materials for requests/distribution in accordance with Public Records Law.

  • Counting funds and reconciling; balancing cash/check receipts; ordering and payment of all purchases for the office including subscriptions, office supplies, and all aspects of travel; recording and depositing monies collected from fees.

  • Proficiently type and/or use a variety of computer software.

  • Employees may provide training and/or serve as lead workers on a limited basis.

  • Performing related work as required.

    DESIRED KNOWLEDGES, SKILLS AND ABILITIES:

  • Knowledge of business English and mathematics.

  • Knowledge of standard office practices, procedures and equipment related to the assigned area.

  • Knowledge of the operation of computers and software packages.

  • Knowledge of rules, regulations, policies, and procedures of the department to which assigned.

  • Ability to understand and follow moderately complex oral and written instructions.

  • Ability to prepare reports; maintain accurate records.

  • Ability to learn and perform assigned clerical and administrative tasks readily and with accuracy.

  • Ability to meet the public and establish effective working relationships with others.

  • Ability to train other employees when required.

  • Ability and skill in the operation and minor maintenance of office machinery and equipment.

  • Ability to type and operate computers accurately and at a prescribed rate of speed, when required.

    QUALIFICATIONS:

    High-school graduation and one (1) year of general office or clerical experience; or an equivalent combination of training and experience.

    LICENSES/CERTIFICATES:

    Possession of a valid Florida Driver's License.

    EXAMINATION:

  • Written Test (Time Limit: 1-1/2 hours).

  • Performance Test of typing ability (passing is 40 wpm with a maximum of 6 errors.

  • Drug testing is included in all pre-employment processing.

  • Applicants must telephone the Employment Services Office (813-274-8911) to schedule an appointment for the written test. Submit your application first, then call our office to verify you are qualified to test. (Photo Identification is required at time of testing.)

    CLOSING DATE FOR APPLICATIONS: To be considered for this position, applications must be received or postmarked by the closing date of July 23, 2014. Applications received or postmarked after the closing date will not be processed.

    HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register as a MyTampaGov member before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application or e-mailed to careers@tampagov.net.

    7-9-14; 7-21-14(000200)

    Note: Applications must be received or postmarked by the closing date. Applications received or postmarked after 7/23/2014 will not be processed.

  • This office reserves the right not to consider those applications that have incomplete information, or that are received without necessary transcripts, certificates, licenses, or other required documents.