City Of Tampa

Department of Human Resources



APPLY AT: City of Tampa
Employment Services
    City Hall, 2nd Floor, corner of
    Kennedy Blvd. and Florida Avenue
    306 E. Jackson St., Tampa, FL 33602
HOURS: 8 AM – 5 PM, Mon. thru Fri.
TELEPHONE: …813/274-8911
    “Job News” Line…274-8115
FAX: 813/274-8913
    Equal Opportunity Employer-F/M/H/V

Customer Service Rep II
FLSA: Hourly

(024) $16.78 - $23.91 an hour     $34,902.40 - $49,732.80 a year

JOBCODE: 000212


JOB PURPOSE: The selected candidate will perform responsible customer service tasks related to requests for and questions about parking services and charges and other related matters, and to serve in a lead capacity, if required.


JOB PURPOSE: The selected candidate will serve as the Customer Services Representative for the Event Services Department at Tampa Convention Center.

Considerable knowledge of: rules, regulations, procedures, and functions of the assigned area; laws, principles, and methods relating to parking enforcement and parking violations; events services in the convention industry.
Working knowledge of: Working knowledge of rules, regulations, administrative procedures, policies, and functions of the assigned department.
Ability to: make mathematical calculations with speed and accuracy; meet the general public, deal with customer service issues with sensitivity and establish and maintain effective working relationships with others; analyze information and make appropriate recommendations; prepare clear and concise reports and maintain records using a variety of source materials; understand and follow complex oral and/or written instructions.

QUALIFICATIONS:Graduation from an accredited high school and three (3) years of experience in the field of customer service, problem resolution, or field inspections, with one (1) year of experience relating to the assigned area; or an equivalent combination of training and experience.

Special Requirements:
For DPW-Parking Department vacancy: Knowledge of City Ordinances and Florida State Statues relating to parking enforcement, and general court procedures.

For Tampa Convention Center vacancy: Candidates with experience in a convention center or convention hotel events services department or experience in the special event industry or closely related environment will be given preference.

LICENSES OR CERTIFICATES: Possession of a valid Florida driverís license may be required.

EXAMINATION: Evaluation of training and experience.

CLOSING DATE FOR APPLICATIONS: To be considered for this position, applications must be received or postmarked by the closing date of March 19, 2014. Applications received or postmarked after the closing date will not be processed.

HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register as a MyTampaGov member before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application or e-mailed to


Note: Applications must be received or postmarked by the closing date. Applications received or postmarked after 3/19/2014 will not be processed.

This office reserves the right not to consider those applications that have incomplete information, or that are received without necessary transcripts, certificates, licenses, or other required documents.