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For Immediate Release

For more information contact:
Brad L Baird, P.E., Director of Water Department
(813) 274-8663
 
Tampa Unveils Improved Utility Bill
 
Tampa, FL April 2, 2013 - City of Tampa water, wastewater and solid waste utility customers will see a redesigned bill in April. Tampa’s consolidated utility bills now provide customers an easier-to-read format with more information about their services and costs.

“We appreciate our customers’ interest in helping us identify and incorporate changes to improve our customer service,” said Brad Baird, Tampa Water Department Director. “Our overall goal is to provide both a quality product and quality service that will exceed customer expectations. We think customers will be pleased with the new bill design.”

Some of the updated bill features include:
  • Both current and previous monthly water meter readings
  • The number of days in the billing period
  • Water consumption by billing tier
  • Unit rates for water and wastewater charges
  • A combined subtotal of all potable (drinking) water charges
  • An expanded 13 month water use history provided in gallons
  • Clearer payment options
  • A list of customer service and emergency phone numbers
  • Explanations of the most common terms used on the bill
Customers who use Tampa’s eGov Utility Billing Inquires and Payments service at tampagov.net/UtilityBill will also see these changes:
  • Additional security has been added when customers elect to view their bill by service address.
  • Starting with the April bills, customers will accumulate up to 14 months of bills for later viewing and download.
  • The variety of download formats has increased to include those used by common financial software products.
To complete the bill redesign, customers were surveyed to determine what information they would like to see on Tampa's utility bill and a multi-department team reviewed numerous other utility bills across the country. The changes incorporated as many of the suggestions technologically possible using the current billing system. Additional changes to further increase the variety of information, options and services available to Tampa’s customers are expected after a planned update to the billing system by 2016.

The improvements to Tampa’s utility paper and online bill formats are the most recent of a series of operational changes made over the past two years to improve utility customer service, that include transitioning all customers to monthly meter reading, shortened wait times for service installations, and improved Call Center wait and response times.

A more detailed explanation about the specific design changes will accompany customers’ April utility bills. Customers can also find a link to an example bill online under Quick Links at tampagov.net/COTU.

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