Current month charges shown on your bill are due when the bill is received and become delinquent after 30 days. Where delinquent balances exist, accounts are subject to service interruption. To avoid service interruption, contact the Credit and Collections Section by phone at (813) 274-8811, option #2, to clarify billing details or make payment arrangements. City utility customers making payments on their accounts by methods other than those listed here may experience delays in payment processing.
By Mail: Make checks payable to "City of Tampa Utilities" and mail to P.O. Box 30191, Tampa, FL 33630-3191.
In Person: Pay in person between 8 a.m.and 5 p.m. at the Central Cashiering Office, located on the ground floor of 2105 N. Nebraska Avenue, Tampa.
At Private Payment Centers: A non-refundable service charge may apply at some locations. The private collection agencies authorized to accept utility payments for the City of Tampa are:
Any AMSCOT® location.
Westshore Pharmacy, 3206 South West Shore Boulevard (This location only accepts payments for current bills [before the "due by" date with no arrears].)
Online: Pay online using your Visa®, Mastercard®, Discover® or American Express® card with no convenience fee.
By Mobile App: Use your smart phone to pay with the City's free mobile app available in the iTunes or Google Play stores under the name "City of Tampa."
By Phone: Pay by phone using a Visa® or Mastercard® with no convenience fee by calling (813) 274-8811, option #1. You will need your 11-digit City of Tampa Utilities account number (found on your bill or you can look it up online).
By Automatic Electronic Bill Pay (ACH): Enroll to make automatic electronic bill payments through your bank.