KPMG KPI Final Report

KPMG KPI Final Report

Key Performance Indicators

During 2009, the Construction Services Division partnered with KPMG to create Key Performance Indicators (KPIs).  During this project KPMG provided the following services:

  • Assisted CSD personnel with an overview of KPIs and performance frameworks

  • Gathered data from stakeholders, existing records and reports, industry leading practices, and other municipalities

  • Analyzed information collected and analyzed historical data

  • Prepared and recommended KPIs and process improvements

  • Assisted CSD identify next steps

TheFinal Report represents the results of the project.