Contact City of Tampa Utilities

Manager, Elias J. Franco  

Distribution and Consumer Services Division

• Option 1 for the 24-hour Account Information and Automated Payment System (check and pay your bill by phone)

• Option 2 for Credit and Collections (delinquent bills, payment arrangements, service interruptions off for non-payment)

• Option 3 for Customer Service (start service, stop service, bill questions, service questions, missed trash/recycling pickup, account changes) 

• Option 4 for Water Emergency (Water leaks involving property damage or traffic impacts, fire hydrant damage or leaks, loss of water service other than service interruptions due to non-payment, and other water-related safety hazards and property damage)

Call Center Fax: (813) 274-8430

	Call Center Online Services (start service, stop service, bill questions, etc.)
	Solid Waste Online Services (missed trash/recycling pickup, special pick up request, new trash/recycling containers, etc.)
	Wastewater Online Services (sewer blockage/odor complaints, etc.)
	Water Online Services (water pressure concerns, water quality questions, reclaimed water inquires, water use restrictions, free customer conservation devices, etc.)

Credit and Collections Section: (813) 274-8811, option #2; Fax: (813) 274-7886

2105 North Nebraska Avenue
(ground floor of the German American Building)

Tampa, FL 33602

Business Hours: 8 a.m. - 5 p.m. Monday through Friday

Many requests and services can be accomplished online.

Contact us via the Customer Service Center.