Contact City of Tampa Utilities

Manager, Elias J. Franco  

Distribution and Consumer Services Division

Billing Inquires
(including initiating and discontinuing utility services)

(813) 274-8811

• Option 1 for Water Emergency (emergency turn off, meter or hydrant leaks, loss of water, meter box hazard, meter damage, water pressure)

• Option 2 for Automated Payment System (check and pay your bill by phone)

• Option 3 for Credit and Collections (delinquent bills, payment arrangements, service interruptions off for non-payment)

• Option 4 for Customer Service (start service, stop service, bill questions, service questions, account changes)

Credit Section: (813) 274-8780 Credit Section

2105 North Nebraska Avenue
(ground floor of the German American Building)

Tampa, FL 33602

Business Hours: 8 a.m. - 5 p.m. Monday through Friday

Many requests and services can be accomplished online. Contact us via the Customer Service Center.