During 2009, the
Construction Services Division partnered with KPMG to create Key Performance
Indicators (KPIs). During this project KPMG provided the following
services:
Assisted CSD
personnel with an overview of KPIs and performance frameworks
Gathered data
from stakeholders, existing records and reports, industry leading practices,
and other municipalities
Analyzed
information collected and analyzed historical data
Prepared and
recommended KPIs and process improvements
Assisted CSD
identify next steps
The
Final
Report represents the results of the project.