Frequently Asked Questions (FAQs)

How do I determine how much power to order?
Is there a minimum amount of power I can order?
Is there a maximum amount of power I can order?
Will there be a service desk on the show floor?
Are ceiling drops available?
Can I just plug my equipment into existing outlets?
Are there additional costs for ceiling drops?
Does the power stay on 24 hours?
Why do I need to supply floor plans for my island booth?
Can I keep the electrical extension cord?
What should I do if I need lighting?
Do you provide rooftop access?
What do I get with my Internet connection?
What are your connection speeds?
How many Internet connections do I get with my order?
How do I get additional Internet connections?
Can I have the cable installed under the carpet?
Will I be guaranteed an Internet connection?
 

Electric Service for your booth

How do I determine how much power to order? On the back of all electrical equipment you will find a UL listing plate that identifies the quantity of power that the equipment requires. To determine the amount of power you will need for multiple pieces of equipment, simply add the total Amperage or Wattage to arrive at a total amount of power required.

Is there a minimum amount of power I can order? Yes. The minimum power order is 500 watts.

Is there a maximum amount of power I can order? If you require a level of electrical service not listed in the selection cart or order form, please contact Exhibit Services at 813-274-7757 (local) or 800-426-5630 (toll free).

Will there be a service desk on the show floor? Yes. The Exhibit Services Representative assigned to your event will be available during all move-in hours, show hours and during the first hour of move out time for your convenience.

Are ceiling drops available? Yes, ceiling drops are available.

Are there additional costs for ceiling drops? There is a fee for each drop installed from the ceiling, in addition to your other electrical power needs.

Can I just plug my equipment into existing outlets? No. You should only plug into the outlets that have been provided inside your booth. If you require additional outlets, additional power, or an extension cord, please visit our exhibit service desk on the show floor. Periodic audits will be performed during the show to ensure that booths using power have made the necessary payments for the show.

Does the power stay on 24 hours? For an additional fee (double the amount of power ordered), Tampa Convention Center will provide an on-site electrician to remain on the property to ensure your booth receives 24 hour power, if required.

Why do I need to supply floor plans for my island booth? Special installation is required on island booth orders. All utility installation should occur prior to carpet installation and display equipment installation. Island booth orders and floor plans should be provided a minimum of 14 days in advance for proper planning and installation. Orders and floor plans not received prior to first move in day will be serviced on a first come, first serve basis.

Can I keep the electrical extension cord? No. All equipment issued to you during the show is the property of Tampa Convention Center and must be returned to the Exhibit Service desk within one hour of show closing to avoid additional charges.

What should I do if I need lighting? If you need lighting for your booth, please contact Five-Star AudioVisual at 813-274-7840 or click on (link to Computer & Audio Visual Equipment Order Form)

Do you provide rooftop access? If you have a satellite dish or other equipment requiring rooftop access, you must provide advance notification to ensure proper placement of equipment. There is a $250.00/hour rooftop access fee for each satellite dish or other piece of equipment placed on the rooftop.

Internet Services

What do I get with my Internet connection? All Internet connections are provided through Verizon DSL services. With each unit rented, you will receive a modem/router and data cable for one computer connection.

What are your connection speeds? Our platinum connection is 7.1meg download and 768k upload. Our bronze connection is 2.5meg download and 768k upload.

How many Internet connections do I get with my order? With each order, you receive 1 Internet Protocol (IP) address.

How do I get additional Internet connections? Simply order additional connections with our Internet service order form. A 4-port modem is provided with your order. Additional connections, beyond 4 computers, require the rental of an 8-port hub. Please remember to provide a floor plan for multiple installations.

Can I have the cable installed under the carpet? All services will be terminated at the back of the booth or where identified on the floor plan. Unless ordered as an “under carpet installation,” all computer cables will be on top of the carpet terminating at the floor port.

Will I be guaranteed an Internet connection? TCC

To ensure Internet connection availability Tampa Convention Center recommends you order Internet services a minimum of 14 days in advance of the first day of your event to ensure availability.

Please read the Internet regulations carefully below.

Internet Regulations for Temporary Services for your Exhibit Booth

• Internet connections are placed throughout the facility through floor ports. Overhead drops and rooftop access can be made available upon request, for an additional fee.
• Computers must have an Ethernet card installed to access the Internet.
• All standard connects are assigned via Dynamic Host Configuration Protocol (DHCP). If you require a static Internet Protocol (IP) address, your order must be received a minimum of 14 days in advance of your first show date. Tampa Convention Center will not guarantee multiple IP Addresses not ordered in advance.
• Internet/data ports will be located at the rear of your booth. Booths with extensive needs will be assessed a minimum of 1-hour at our hourly rate. A minimum of 1-hour of labor and materials will be assessed to relocate Internet connection ports.
• All island booths require a minimum of 1-hour of labor and a scaled floor plan with dimensions. Internet services will be turned on at completion of installation and turned off within 30 minutes after show closing.