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For more than 35 years, Ms. Ellen Moore has been one of the dedicated voices of Communications. She has seen countless changes, be it personnel, technology or growth in city geography. As a Communications Training Officer for over 20 years, Ms. Moore has passed her knowledge on to countless employees just beginning careers in the Tampa Police Communications Bureau. With the advancements in CAD, radio, and RMS technologies, she always stays abreast of changes to remain informed and up-to-date. She has the ability to prioritize activities in a logical and practical manner.
In February of 2008, Ms. Ellen was recognized as the Communications Bureau Employee of the Month. While training on Frequency 6, Ms. Ellen received a call with remarks of “Garage bays just blew up.” Ms. Ellen immediately dispatched officers, alerted Communications and Patrol supervisors and verified Tampa Fire Rescue was
en route. As information became available, she updated the event as responding officers informed her "someone possibly still inside” and “everyone be advised, this business is a gas station.” Then, a radio transmission of “10-33! I see the subject still inside! I need a fire extinguisher!” Ms. Ellen relayed the request and her experienced ears understood the overwhelming radio transmissions that may have been incomprehensible to a less seasoned employee. She remained the voice of reason on the radio throughout the entire situation. Ms. Ellen used the situation as a training tool, explaining the importance of every step that she took - from alerting the appropriate personnel to setting up a perimeter for the safety of the civilians.
Dependability is a trademark of Ms. Ellen. She is always on time for
work and never late or absent on short notice. She is extremely
successful in working with others. Invariably professional and polite,
she is a role model for providing positive customer service. She remains
calm and courteous even during stressful events, displaying empathy and
professionalism throughout every call. When a shooting call was received
from the Sonic at 4411 West Gandy Boulevard, Ms. Ellen was the
dispatcher. Minutes after the original call, victims were found shot and
injured at Gandy and Dale Mabry and still others at Gandy and West
Shore. As details and related calls continued to pour in, they were
routed to Ms. Moore for dispatching and updating of responding units.
The suspect was thought to have been at his house at 4221 La Palma
Court. Additionally, several shooting calls went out in the area of San
Juan, Esperanza and San Obispo. This entire ordeal was very confusing,
especially as officers on the scene were inundated with rapidly
developing and constantly changing information. The radio traffic was
constant for over two hours, with numerous urgent messages and calls
from officers requiring Ms. Moore's immediate attention and timely
relay. Ms. Moore ensured officers were quickly advised of updated
information as she projected the composed voice amid controlled chaos.
Of Ms. Moore's performance during this event, Sgt Caravella stated: "She
was exceptionally patient and attentive during the entire process. Her
experience, calm and professional demeanor allowed officers and
supervisors to order numerous requests of her - all of which were
promptly fulfilled. She kept track of four crime scenes and an ongoing
tracking of the suspect. I was very impressed with her ability to be a
voice of professionalism and reason amid the abundance of tragedy during
that series of calls". For her role in this event, she was named Tampa
Police Department Employee of the Month in September 2008.
Ms. Moore is not one to look for recognition for outstanding
performance. For her, doing her job means doing it well everyday. With
tenure longer than the lifetime of some of her peers, Ms. Moore still
has the dedication, energy and determination of the newest recruits. For
her professionalism, dedication and ability, Ms. Ellen Moore is
recognized as the Tampa Police Department Communications Bureau 2008
Employee of the Year.
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