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Contact the Water Department


City of Tampa Water Department

306 East Jackson Street, 5E
Tampa, Florida 33602

Phone: (813) 274-8121
Fax: (813) 274-7435

Brad L. Baird, P.E., Director

For Questions About:


Emergency Water Repair and Service (answered 24/7) (813) 274-7400
Utility Services and Billing Inquiries (start utility service, stop utility service, bill questions, service questions, account changes) (813) 274-8811, option #3
Credit and Collections (payment arrangements on delinquent bills, service interruptions for non-payment) (813) 274-8811, option #2
New Connections for Builders/Developers (Engineering Division / Planning) (813) 274-8121, option #6
Reclaimed Water (813) 274-8811
Water Efficiency and Conservation (813) 274-8121, option #5
Water Use Restrictions Recorded Summary (813) 274-8032
Water Use Restrictions Violation Reporting Hotline (813) 274-8036
Questions about a Water Use Restrictions Citation - Water Enforcement Office (813) 349-5014

The Tampa Water Department offices are open normal business hours, Monday through Friday, 8 a.m. to 5 p.m. 


Media Inquiries:

Brad L. Baird, P.E.

Director - Water Department

(813) 274-8663 office;  (813) 690-4101 cell;  (813) 274-7435 fax;  

Visit the City of Tampa Public Affairs Online News Center



Water Efficiency and Conservation Section:

The Water Efficiency and Conservation Section provides information and programming to assist customers with managing their water use efficiently. Specific programs and services available through the Water Department can be found on the Save Water section of our website.

  • Phoenix McKinney, APR, Environmental Specialist II, Water Efficiency and Conservation Coordinator, Phone: (813) 274-5631

  • Jill Lehman, Environmental Specialist I, Water Efficiency and Conservation Coordinator, Phone: (813) 274-7091

The staff members can be contacted at the above phone numbers during normal business hours or through the City's Customer Service Center.  The Water Efficiency and Conservation Section is located on the fifth floor of the Tampa Municipal Office Building, 306 East Jackson Street, in downtown Tampa.

(page last reviewed: 11/22/13)