City of Tampa Utilities

Utility billing for the City of Tampa is the responsibility of the Water Department's Distribution and Consumer Services Division. Most of the City's utility customers receive a consolidated monthly bill for three utility services: Water, Wastewater and Solid Waste. The Division reads over 140,000 water meters in a 211 square mile service area, and prepares and mails bills monthly.

The Division handles all service requests for our customers. Many of these requests can be handled online, including:

turning on utility service
turning off utility service
utility bill questions (including mail address/contact number changes)
high utility bill inquiry

Our friendly Call Center Operations Section responds to all customer billing inquiries, and you can also look up your utility account online using our new Bill Inquiry system. The following three links will help you pay your utility bill:

The Credit and Collections Section performs delinquent account collection activities. Call (813) 274-8811 for further information or you may also reach us via our Customer Service Center.

Utility Customer News:

City of Tampa Department of Solid Waste & Environmental Program Management is recommending a Residential & Commercial rate increase over the next 4-years.
The City of Tampa is transitioning to monthly meter reading. All customers are expected to be on a monthly meter reading schedule by October 2012.
Customers can dispose of their unused medication in an environmentally responsible way through the Tampa Police Department medicine drop box at 411 N. Franklin Street.
In addition to regular trash, recycling, and yard waste services, the S.W.E.E.P. program provides residents with thirty-six, weeklong, neighborhood clean-ups each year. Find your week online.