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Contact City of Tampa Utilities

Manager, Elias J. Franco  

Distribution and Consumer Services Division


(813) 274-8811

Utilities Call Center / Billing Inquires for Solid Waste, Wastewater and Water Services (including initiating and discontinuing utility services)
  • Option 1 for the 24-hour Account Information and Automated Payment System (check and pay your bill by phone)

  • Option 2 for Credit and Collections (delinquent bills, payment arrangements, service interruptions off for non-payment)

  • Option 3 for Customer Service (start service, stop service, bill questions, service questions, missed trash/recycling pickup, account changes) 

  • Option 4 for Water Emergency (Water leaks involving property damage or traffic impacts, fire hydrant damage or leaks, loss of water service other than service interruptions due to non-payment, and other water-related safety hazards and property damage)

Call Center Fax: (813) 274-8430


Contact us online about your utility account Call Center Online Services (start service, stop service, bill questions, etc.)
Contact us online about your Trash and Recycling services Solid Waste Online Services (missed trash/recycling pickup, special pick up request, new trash/recycling containers, etc.)
Contact us online about your Wastewater (Sewer) services Wastewater Online Services (sewer blockage/odor complaints, etc.)
Contact us online about your Water services Water Online Services (water pressure concerns, water quality questions, reclaimed water inquires, water use restrictions, free customer conservation devices, etc.)


Credit and Collections Section: (813) 274-8811, option #2; Fax: (813) 274-7886

2105 North Nebraska Avenue
(ground floor of the German American Building)

Tampa, FL 33602

Business Hours: 8 a.m. - 5 p.m. Monday through Friday


Many requests and services can be accomplished online.

Contact us via the Customer Service Center.Contact us online


Water Department Organization Chart and Key Contacts (PDF, 74 kB)