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Key Performance Indicators

During 2009, the Construction Services Division partnered with KPMG to create Key Performance Indicators (KPIs).  During this project KPMG provided the following services:

  • Assisted CSD personnel with an overview of KPIs and performance frameworks

  • Gathered data from stakeholders, existing records and reports, industry leading practices, and other municipalities

  • Analyzed information collected and analyzed historical data

  • Prepared and recommended KPIs and process improvements

  • Assisted CSD identify next steps

The Final Report represents the results of the project.