Enterprise Change Management Division

GOAL: Enterprise Continuous Improvement Program

Establish a method to provide the City of Tampa departments with support and guidance to:

• Align services with the City's mission, vision and values
   
• Develop and implement department strategic plans
   
• Improve citywide processes for efficiency, effectiveness and added value
   
• Establish a continuous improvement cycle through performance measure and management
   
• Engage in project/portfolio management best practices
   
• Enhance communications and customer service tools and protocol