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ENTERPRISE CHANGE MANAGEMENT DIVISION
Strategic Planning dot Process Assessment dot Project Management
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“Process Assessment” is a means to making things better. It is a way of looking at how we can do our work better. When we engage in true process assessment, we seek to learn what causes things to happen in a process and to use this knowledge to reduce variation, remove activities that contribute no value, and improve customer satisfaction.

Why do we care about processes?

  • Processes are the way in which we get work done

  • Processes are the basis of organizational performance

  • Improving work processes are the key to improving organizational performance

 

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 Activity Cycle

Process Assessment
Activity Cycle Overview

 PA Activity Cycle
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