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“Process Assessment” is a means to making things better. It is a way of
looking at how we can do our work better. When we engage in true process
assessment, we seek to learn what causes things to happen in a process
and to use this knowledge to reduce variation, remove activities that
contribute no value, and improve customer satisfaction.
Why do we care about processes?
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Processes are the way in which we get work done
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Processes are the basis of organizational performance
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Improving work processes are the key to improving organizational performance
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 Process Assessment
Activity Cycle Overview
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Process Assessment
