Development and Consumer Affairs

The Development and Consumer Affairs Division is responsible for facilitating the resolution of problems, issues, and concerns of residents of the City of Tampa related to flooding and Stormwater management. The Division works and coordinates with Administration and other City Departments. Represents the Department at City Council, and the community at large. Responds to citizen complaints and neighborhood concerns.

The division oversees the development of the Canal Dredging program, review of zoning petitions, vacating petitions, right of way permitting and all new development within the City limits.

The division also coordinates with the Maintenance Yard in reference to citizen concerns. These concerns are being responded to in a timely manner and are assigned to the appropriate zone for investigation. The Department received complaints such as Cave-ins, structural repair, clogged pipe, curbing, ditch maintenance, ditch regrading, flooding, miscellaneous repairs, retention pond issues, storm drain issues, standing water and washout repairs. See attached graph for number of requests for service:

For further information please e-mail your questions to the Stormwater Message Center or to determine whether your property is in a flood zone call 813-259-1750.

PERCENTAGE OF SERVICE REQUEST CONVERTED TO WORK ORDERS

	2003			2004			2005
	NO. SERV. REQ.	NO. W.O.	TO W.O.	NO. SERV. REQ.	NO. W.O.	TO W.O.	NO. SERV. REQ.	NO. W.O.	TO W.O.

STRUCTURE REPAIR	258	163	63%	335	88	26%	221	113	51%

CAVE-IN	292	139	48%	383	173	45%	278	143	51%

CLOGGED PIPE	48	32	67%	99	70	71%	30	12	40%

CURBING	87	5	6%	86	10	12%	80	17	21%

DITCH MAINTENANCE	233	81	35%	177	76	43%	188	84	45%

DITCH GRADING	215	138	64%	185	120	65%	114	54	47%

FLOODING	321	45	14%	500	93	19%	162	39	24%

MISC. REPAIR	135	17	13%	174	22	13%	159	22	14%

RETENTION POND	30	4	13%	57	6	11%	34	4	12%

STORM DRAINAGE	289	232	80%	422	289	68%	355	221	62%

STANDING WATER	58	3	5%	131	12	9%	126	21	17%

WASH OUT REPAIR	39	16	41%	39	13	33%	30	10	33%

TOTALS	2005	875	44%	2588	972	38%	1777	740	42%


* ALL REQUEST FOR STREET SWEEPING IS COMPLETED ON THE STREET SWEEPING PREVENTIVE MAINTENANCE ROUTES.