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Contact the Wastewater Department

Location:
306 E. Jackson Street, 6E
Tampa, Florida 33602

If you are having a sewer emergency such as a back-up or overflow, or notice an overflow occurring in your neighborhood, please contact us immediately at (813) 259-1693. This is a 24/7 emergency operations number.

Phone Numbers:

24 hour Emergency Repair - 813-259-1693
Billing (Inquiries & Explanations), Sewer Maximum* (Applications & Explanations) - 813-274-8811
Record Drawings/Drafting Information- Wastewater_UtilityNotify@tampagov.net - 813-274-8936
Utility Locator (State) www.callsunshine.com - 1-800-432-4770
Past Due Accounts,  Payment arrangements for delinquent bills, Vacancy credits** - 813-274-8780
Special Users (Non-residential) - 813-274-7570
Wastewater Administration- 813-274-8078
Wastewater Engineering - 813-274-8070
Wastewater Treatment Plant- 813-247-3451

Customer Service Center:

  • High Wastewater Bill Complaint
    Use this service to notify our offices of a possible incorrect bill.  

  • Road Depressions, Sinkholes
    Use this service to report a dip in the street pavement, if there is a hole in the street, or in the shoulder of the parkway/road.

  • Sewer Non-emergency
    Use this service to report non-emergency sewer problems in a home or commercial facility. A non-emergency is defined by a toilet that occasionally will not flush, a bathtub or sink that does not drain properly, and/or backs up and then drains slowly. Do not use for emergencies.

  • Sewer Odor Complaint
    Use this service to report sewage odor from interior plumbing, a pump station, a manhole, or other source.

  • Start New Wastewater Service
    Use this service to request starting water, wastewater, and solid waste utility services at a specific location.  

  • Stop Wastewater Service
    Use this service to request termination of water, wastewater, and solid waste utility services at a specific location.

  • Wastewater Bill Online Payments
    Use this service to pay your utility bill.  

  • Wastewater Personnel / Crew Complaint
    Use this service to report a Wastewater employee or crew behavior (driving, work, compliment, rudeness, etc.).  

  • Fat Free Sewer Pamphlets
    Use this service to order your copy of the "Fat Free Sewer" pamphlet. Please specify English or Spanish.  

  • Wastewater
    Use this service for general correspondence to the Wastewater Department.

* See "How Does Sewer Max(imum) Work?" for explanation of Sewer Maximum.

**If vacant over 60 days