Contact the Wastewater Department

Location:
306 E. Jackson Street, 6E
Tampa, Florida 33602

If you are having a sewer emergency such as a back-up or overflow, or notice an overflow occurring in your neighborhood, please contact us immediately at (813) 259-1693. This is a 24/7 emergency operations number.

Phone Numbers:

Customer Service Center:

• High Wastewater Bill Complaint
  Use this service to notify our offices of a possible incorrect bill.  

• Road Depressions, Sinkholes
  Use this service to report a dip in the street pavement, if there is a hole in the street, or in the shoulder of the parkway/road.
  

• Sewer Non-emergency
  Use this service to report non-emergency sewer problems in a home or commercial facility. A non-emergency is defined by a toilet that occasionally will not flush, a bathtub or sink that does not drain properly, and/or backs up and then drains slowly. Do not use for emergencies.

• Sewer Odor Complaint
  Use this service to report sewage odor from interior plumbing, a pump station, a manhole, or other source.

• Start New Wastewater Service
  Use this service to request starting water, wastewater, and solid waste utility services at a specific location.  

• Stop Wastewater Service
  Use this service to request termination of water, wastewater, and solid waste utility services at a specific location.
  

• Wastewater Bill Online Payments
  Use this service to pay your utility bill.  

• Wastewater Personnel / Crew Complaint
  Use this service to report a Wastewater employee or crew behavior (driving, work, compliment, rudeness, etc.).  

• Fat Free Sewer Pamphlets
  Use this service to order your copy of the "Fat Free Sewer" pamphlet. Please specify English or Spanish.  

• Wastewater
  Use this service for general correspondence to the Wastewater Department.
  

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* See "How Does Sewer Max(imum) Work?" for explanation of Sewer Maximum.

**If vacant over 60 days