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Strategic Focus Areas
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The Tampa Water
Department recognizes that the success of the Department rests both on
the daily successes of each employee and on the satisfaction we are able
to provide to every customer. To provide a solid framework for success
and to ensure that the Department continually works to enhance customer
service, partnerships, respect and excellence, the Department works
together to develop a strategic plan of action. |
I – Investing in
Neighborhoods
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V – People,
Knowledge and Communication
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II – Water Quality and
Quantity
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VI – Efficient and
Effective Services
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III – Customer Service
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VII – Safety and Security
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IV –
Environmental and Social Stewardship
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VIII – Reclaimed Water
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I
– Investing in Neighborhoods
Improve existing system
infrastructure management to ensure that all Tampa Water Department
customers receive quality water with minimal individual customer or
neighborhood impact.
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II – Water Quality and
Quantity
To implement state of the
art water treatment processes, produce superior drinking water quality,
and ensure consistent distribution water quality while securing water
supply resources for current and future customer service.
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III – Customer Service
Deliver programs and
services to our customers that meet their needs, and when appropriate,
exceed their expectations.
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IV – Environmental
and Social Stewardship
Enhance environmental and
social stewardship.
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V – People, Knowledge
and Communication
Continuously develop
department employees through training, succession planning and
communication.
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VI – Efficient and
Effective Services
Continuously review and
improve departmental processes, focusing on improving services.
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VII – Safety and Security
Ensure that the
department provides for the highest degree of safety and security in the
product that it provides, and the methods that are employed in doing so.
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VIII – Reclaimed Water
Enhance the performance
of the existing reclaimed water system and expand the system to maximize
potable water offset.
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