Online Services Help

Need assistance? We've identified a some of the most common questions about TampaGov and our online services. If you don't find what you require, please send us a message or call the City of Tampa Service and Information Desk at (813)274-8211.

Boards and Commissions

Use this service to see a listing of boards and commissions. Select a board or commission to find out more about its purpose, contact and membership information, and committee members. Views are available by status and membership of each individual.

Business Tax Inquiries

Access Business Tax information to view tax receipt records and locate a business by address, business name, or owner name. Online help is available.

Calendars

Learn about events sponsored by the City of Tampa. Detailed instructions on how to use the calendars facility is provided.

Capital Improvement Projects

View and locate Capital Improvement Projects (CIP) using the CIP locator. Projects are recommended to the Tampa City Council as part of the annual budget cycle.

Cemetery Inquiries

Find relatives resting in cemeteries maintained by the City of Tampa Parks and Recreation Department through the cemeteries database. The facility provides specific information about Woodlawn, Jackson Heights, Oaklawn, and Marti/Colon cemeteries.

Customer Service Center (CSC)

Learn about the Customer Service Center from our overview video. The video demonstrates the simple process of how thousands of citizens successfully use the CSC to submit their requests.

Employment Openings and Job Applications

View current employment openings the City of Tampa is recruiting for and apply for positions online. Detailed help for the process is available.

The Online Application Submission service guides you through the application process. Application process:

• Select positions of interest and provide the basic information requested. Provide additional information when required.
• Complete each page by clicking “Continue” button at the bottom of the page to save the information entered.
• Use the menu bar at the top of each page as a reference for what step of the process is being completed. You may move from one section to another to make corrections and additions using the menu bar; however, ensure you use the "Continue" button at the bottom of every page any time you enter information, as this is the only manner in which it is saved. Steps with multiple pages will list each page name on a second line and the page being viewed will be bolded.
• Enter information on fields indicated with an asterisk (*).
• Provide additional information for sections allowing multiple entries. For example, provide multiple work history entries, one for every previous job/employer experience. In these instances, check the “Add Another” button located next to “Continue” at the bottom of the page. 
• Skip a section by un-checking the “Validate Required Fields” button, then pressing “Continue”.
• All sections must be completed before the application can be submitted.
• Click the "Continue" button at the bottom of the page after making any changes to save the information.
• Check for messages next to a section title to ensure all required information has been supplied.
• Complete all sections before submitting the application. Incomplete sections will not be processed.
• Change information prior to submitting the application by typing over it or deleting the text.
• Print the City of Tampa employment forms with entered information by clicking the print icon on the right side menu. Printing is not required. This function is provided to create a paper copy for personal records.
• Printing the forms does not submit an application. 

MyTampaGov members may save their work and continue later by pressing the “Members” button on the right side of the page. Learn more about the benefits of MyTampaGov. 

Fire Rescue and Police Calls for Service

View listings of police and fire rescue calls for service.  Listings are available for a one week period and are updated frequently on a scheduled basis. Detailed descriptions of each service is provided in the fire rescue calls for service help page and police calls for service help page.

Fire Rescue and Police Calls for Service Maps

View locations of police and fire calls for service on a map. Listing of police calls for service within the last 24 hours are available and the page is updated every 15 minutes.

Neighborhoods

Access the Tampa Neighborhoods facility to find out more about the organized neighborhoods within the City of Tampa limits. Select a specific neighborhood via a map, by entering an address, or by selecting a neighborhood names. Information available includes neighborhood association contacts, neighborhood meeting schedules, photographs, demographics, land use, and printable maps. The information also includes unique characteristics such as City Council districts, evacuation and flood zones, hospitals, libraries, parks, and schools.

Maps and Directions

Obtain detailed address characteristics (crime activity, street sweeping schedule) about any address in the City along with driving directions using the locator map facility. Type in an address (Tampa addresses do not require a city, state, or zip code) and click the "Submit" button.  If the address is located in the City of Tampa, address characteristics will also be provided.  Listings of fire stations, schools, parks, and more are available. The option of increasing or decreasing the search distance can be accomplished using the "Change Search Radius" link.

Obtain additional information, location specifics, and directions to or from the entered location in the address call-out box. Close the box by clicking on the "X" in the top right corner, or by clicking on the "Hide" option.

The map can be viewed in various formats including street and satellite or aerial views.

Meeting Agendas

Search City Council Agendas by keyword or an agenda attribute. The search page provides instructions and definitions. Meeting agendas are also available through a RSS Feed.

MyTampaGov Membership

Use a MyTampaGov account to track your online business with the City of Tampa. Take the MyTampaGov features tour to familiarize yourself with MyTampaGov memberships. The tour highlights the benefits of establishing an account. MyTampaGov has over 24,000 memberships, with hundreds of new memberships established each month.

News and Public Notices

View press releases and public announcements issued by City Departments in the News and Public Notices section. Announcements can be accessed through the menu bar in the following categories: Current; Featured; Expired; and All. These notices are also available as a RSS Feed.  Additional assistance on viewing News and Notices or adding a RSS feed is available. This facility has its own search capability and results can be sorted by date along with keyword relevance.

Online Payments

Pay City of Tampa bills using online payment (e-commerce) services. The services use secure, industry-standard data Secure Sockets Layer (SSL) encryption to ensure the privacy of credit card information, name, address, and all other information provided.

We recommend printing a receipt after completing an online payment for your personal records. For those who provided an email address, an electronic receipt is also sent. Payment is processed at the close of the current business day, except for weekends, holidays or after 9:00 pm, in which case the payment will be processed at the end of the next business day.

Send questions or call during normal business hours at (813) 274-8252 for additional information.

A text-only version of TampaGov is provided for citizens with extremely slow Internet connections. The version uses Luci, which is the University of New Brunswick's enterprise Web site accessibility solution. Luci was developed from Betsie (BBC Education Text to Speech Internet Enhancer) and re-written mainly to accommodate SSL.

The known issues with the text only version include:

• Cannot change the font type via the change display settings option
• Cannot use forward browse buttons to view additional items in a list such as news and events (use list filters instead)
• Cannot use the select all or deselect all buttons in checkbox lists (select each item individually instead)
• Cannot add an attachment to a Customer Service Center message (switch to graphics view to add an attachment)
• Map facility features such as zoom and scroll are not relevant as a base image/map is not rendered (switch to graphics view to render the map)

Parks Amenities

Locate parks and playgrounds with specific amenities using the Parks and Playground Search facility. The City of Tampa has more than 125 parks and 75 playgrounds, which include such amenities as boat launches, computers, ball fields, tennis and racquetball courts, and more. Detailed help is available for this tool.

Podcast for City of Tampa Television (CTTV) Mayor's Hour

Subscribe to the Mayor's Hour Podcast.  It is a collection of episodes from the CTTV show, the Mayor's Hour. Podcasts are audio and video files that are available for playback on portable media players or PCs. Subscription to this feed allows automatic downloads of latest content. Podcatcher or another similar device is needed to subscribe.

Really Simple Syndication (RSS) Feeds

Get the latest job postings notifications, City Council agendas, and other important public announcements through RSS Feeds. RSS Feeds contain summaries of the latest updates on pre-selected TampaGov content. This automated feature provides convenience over manually checking pages. Feeds can be received on PCs, PDAs, cellular phones, and other electronic communication devices.

Subscriptions

Subscribe to one or more of the City of Tampa's electronic newsletters, press releases, and event notifications. Emailed communications come with an "Unsubscribe" link for the option to be removed from subscription list.

Tampa Area Locator Maps and Directions

Map and locate nearby public schools, parks, fire stations, hospitals and other points of interest for a specific City of Tampa address. Limited information is available for addresses outside the city limits and within Hillsborough County. The service features quick maps to popular places, major points of interest, city and regional maps, and other mapping facilities offered by the City.

TampaGov Benefits

Read the time savings benefits enabled by using TampaGov and check out the Personal Savings Calculator to compute savings by using online payment services.

TampaGov History

Trace the growth of TampaGov, the City of Tampa Internet presence. The chronological history of this site is documented under About TampaGov and TampaGov Milestones.

TampaGov Policies

Read the Accessibility Statement for information on TampaGov's efforts to ensure successful access to the site. The Conditions and Use identify copy restrictions, communicating with City officials, linking strategies, and more. The Privacy Policy conveys the procedures being  followed in regards to personal information. The Security Policy outlines provisions used to ensure protection of your private information, such as via online payments. The policies and conditions exemplify TampaGov's commitment to making the site useful and safe.

Traffic Advisory Maps

View locations of traffic incidents in the Traffic Advisory Map. Listing of traffic incidents within the last 24 hours are available and the page is updated every 15 minutes. Incidents include hit and runs; street obstructions; crashes; and signal outages.

Still Need Assistance?

Send us a message or call the City of Tampa Service and Information Desk at (813)274-8211.,