Enterprise Change Management - Process Assessment
Business Development Tools
Process Assessment Activity Cycle Overview
"Process Assessment" is a means to making things better. It is a way of looking at how we can do our work better. When we engage in true process assessment, we seek to learn what causes things to happen in a process and to use this knowledge to reduce variation, remove activities that contribute no value, and improve customer satisfaction.
Why do we care about processes?
- Processes are the way in which we get work done
- Processes are the basis of organizational performance
- Improving work processes are the key to improving organizational performance