About TampaGov - History
In 2004, a new home page was introduced. The new layout focused on integrating the Customer Service Center with the site entry points. Map based personal research tools were significantly expanded with the introduction of Tampa Address Characteristics and the My Tampa Address facility; these resources enable quick access to a list of (and links to) nearby places including Parks, Public Schools, Police and Fire Stations, Hospitals, and other points of interest; along with a map and regional characteristics such as Neighborhood, Census Tract, Council District and more.
In 2002, the home page was once again redesigned with an emphasis on interactive online services and continued expansion of a citizen-centric focus. These efforts received national attention, as TampaGov was recognized for excellence and leadership in the local government arena. Specifically, TampaGov was awarded 1st Place in the 2002 Best of the Web and 1st Place in the 2002 Digital Cities Survey.
The 2003 effort built on the 2001-2002 areas of emphasis with a focus on transaction-based services that do not have a payment component. Using TampaGov, citizens can request a wide variety of services; the actions of "reporting a problem", "requesting a service", "asking a question", and "expressing an opinion" are all delivered from a centralized facility. Citizens can track their communication to city officials and provide follow-up information/feedback at their convenience. For 2003, TampaGov experienced more than one million page requests every month, and via the ePayment services, TampaGov collected more than two million dollars in revenue. Tampa was recognized for the second consecutive year as a government technology leader in receiving 1st Place in the 2003 Digital Cities Survey.