Current month charges shown on your bill are due when the bill is received. The bill reflects a "service to" date next to the address information and a "pay by" date at the bottom below the total. Bills become delinquent when payment is not posted by the "pay by" date printed on the bill. Where delinquent balances exist, accounts are subject to final notice and/or service interruption. Late fees may be assessed. To avoid late notices and/or late fees, please ensure that your payment method allows for receipt and posting by the due date. To avoid service interruption following receipt of a final notice, contact the Credit and Collections Section by phone at (813) 274-8811, option #2, to clarify billing details or make payment arrangements. Utility customers making payments by methods other than those listed here may experience delays in payment processing and posting to their accounts.
By Mail: Make checks payable to "City of Tampa Utilities" and mail to P.O. Box 30191, Tampa, FL 33630-3191.
In Person: Pay in person between 8 a.m.and 5 p.m. at the Central Cashiering Office, located at 1414 N. Marion St., Tampa.
At Private Payment Centers: A non-refundable service charge may apply at some locations. The private collection agencies authorized to accept utility payments for the City of Tampa are:
Any AMSCOT® location.
Westshore Pharmacy, 3206 South West Shore Boulevard (This location only accepts payments for current bills [before the "due by" date with no arrears.)
Online: Pay online using your Visa®, Mastercard®, Discover® or American Express® card with no convenience fee.
By Mobile App: Use your smart phone to pay with the City's free mobile app available in the iTunes or Google Play stores. Search "City of Tampa."
By Phone: Pay by phone using a Visa® or Mastercard® with no convenience fee by calling (813) 274-8811, option #1. You will need your 11-digit City of Tampa Utilities account number (locate on your bill or look it up online).
By Automatic Electronic Bill Pay (ACH): Enroll to make automatic electronic bill payments through your bank.