Current month charges shown on your bill are due when the bill is received. The bill reflects a "service to" date and a "pay new charges by" date. Bills become delinquent when payment is not posted by the "pay new charges by" date printed on the bill. Where delinquent balances exist, accounts are subject to final notice and/or service interruption. Late fees may be assessed. To avoid late notices and/or late fees, please ensure that your payment method allows for receipt and posting by the due date. To avoid service interruption following receipt of a final notice, contact the Credit and Collections Section by phone at (813) 274-8811 to clarify billing details or make payment arrangements. Requests for payment extensions or payment arrangements also may be submitted via the Customer Service Portal at https://utilities.tampagov.net after logging in to your account. Utility customers making payments by methods other than those listed here may experience delays in payment processing and posting to their accounts.
Online: Pay online using your Visa®, Mastercard®, Discover® or American Express® card with no convenience fee.
By Mail: Make checks payable to "City of Tampa Utilities" and mail to P.O. Box 30191, Tampa, FL 33630-3191.
By Mobile App: Use your smart phone to pay with the City's free mobile app available in the iTunes or Google Play stores. Search "City of Tampa."
By Automatic Electronic Bill Pay (ACH): Enroll to make automatic electronic bill payments through your bank.
By Phone: Pay by phone using a Visa® or Mastercard® with no convenience fee by calling (813) 274-8811.
At Private Payment Centers: A non-refundable service charge may apply. Private payment centers authorized to accept utility payments for the City of Tampa are:
Any AMSCOT® location.