Customer Service Center Services Listing

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Request a New MyTampaGov Favorite 599 As part of TampaGov's 1-Click Guarantee, at your request we will create a new favorites link just for you. In the remote instance where an "add to MyTampaGov favorites" link near the top of the page does not exist, we'll add this feature.
Reserve library materials, review fines and notices (Hillsborough County Public Library) 617 If you have a Hillsborough County Public Library card, via the Internet you can update your account, review fines and notices and place holds on books, tapes, and DVDs.
Residential Service Days 806 Use this service to view your garbage, recycling, yard waste and SWEEP collection days.
Residential Service was Missed (Garbage, Recycling, Yard Waste, SWEEP) 286 Use this service to report a missed collection for garbage, yard waste, recycling or SWEEP.

IMPORTANT NOTICE! We do not provide make-up collection for garbage, recycling or yard waste for residential customers whose regularly scheduled collection day falls on City-Observed Holidays*. Garbage, recycling and yard waste collection will resume on your next scheduled service day.

*Holiday make-up collection will only be provided for the Thanksgiving and Christmas holidays due to the large volume of solid waste generated on those days.

Residential Solid Waste Adjustments (Internal Dept. Use ONLY) 760 Use this service to address solid waste concerns. Internal Use Only!
Resolutions 503 Use this service to view a list of resolutions enacted by Tampa City Council.
Resolutions - CRA 626 Use this service to view a list of Community Redevelopment Agency (CRA) resolutions.
Revenue and Finance 72 Use this service for general correspondence to Revenue & Finance. The Department of Revenue and Finance is responsible for managing the City's financial matters.

Primary functions include: budgeting, accounting, investment, pension and grant administration.
Risk Management (City of Tampa Human Resources) 615 Use this service to contact Risk Management with questions or concerns about general liability and property damage claims filed against the City, as well as property damage losses to the City.
Riverwalk Development 480 Use this service to request information about Tampa's Riverwalk project including retail opportunities, making a donation, assisting with fundraising, and construction status updates.
Road Closures (Hillsborough County) 468 Use this service to view the schedule of reported road closures and lane closures for county roads.
Roadway Depressions 301 Use this service to report a dip or depression (sinking area) in the street pavement.
Roadway Planning Projects 385 Use this service to inquire or comment on proposed roadway projects such as status of concept development, PD&E, transportation analysis or other studies within the city limits.

Please indicate the exact location of your concern in order to expedite the investigation.
Robert Rose 416 Use this service to contact Robert Rose, Director
RSS Feeds 581 Use this service to access TampaGov Really Simple Syndication ( RSS / XML ) feeds.
Sample Tap test (INTERNAL USE ONLY) 817 Use this service to determine water source. A Sample Tap Test should be requested based on the employee’s best judgment. However, unless specifically requested, please follow routine protocol and exhaust all other options to resolve the issue before making the decision to collect a sample.
School Area Safety Concern 386 Use this service to report issues and concerns related to traffic and pedestrian safety in streets around a school, during student arrival & dismissal hours. You may also contact us via telephone at (813) 274-3101.
School Calendar (Hillsborough County) 564 Use this service to check the Hillsborough County School District calendar.
Security Resources (State of Florida) 455 Use this service to access the State of Florida resources targeted to protecting the citizens and economy of Florida by safeguarding information systems, reducing the vulnerability to cyber attacks, and increasing our responsiveness to any threat.
Sewer Blockage 300 Use this service to report problems that may indicate a sewer blockage in a home or commercial facility. Signs of a sewage blockage may include:

- Toilets, basins, baths, or tubs that are slow to empty
- Toilets fill higher than usual
- Gurgling noises in the sanitary drains

DO NOT USE this service to report sewer backups or overflow emergencies. Report immediately by calling (813) 898-1420. After normal business hours, please call (813) 247-3451. If this sewer blockage issue is not related to an emergency event, please proceed with filling out the form below. Thank you.


Note: The Customer Service Center requests are only managed during regular working hours.
Sewer Odor Complaint 298 Use this service to report sewage odor from interior plumbing, a pump station, a manhole, or other source.

DO NOT USE this service if this odor complaint is related to a sewer backup or overflow emergency event. Please report immediately to (813) 247-3451. If this odor complaint issue is not related to a sewer backup or overflow emergency event, please proceed. Thank you.

Sexual Predator/Offender Registry (State of Florida) 449 Use this service to search public record information on offenders classified as sexual predators and sexual offenders under Florida law because of a conviction for a sex-related crime and/or a specified crime against children.
Shawn-Ta Wilson 423 Use this service to contact contact Shawn-Ta Wilson, Assistant Director of Convention Services.
Sidewalk Damage Request (Repair) 382 Use this service to report sidewalks in need of repair.

Please indicate the exact location (On, To and From streets or the nearest street address)of your concern in order to expedite the investigation.

You may also contact us via telephone at (813) 274-3101.
Sidewalk Installation Request (New) 318 Use this service to request the installation of a new sidewalk

Please indicate the exact location (On, To and From streets or the nearest street address)of your concern in order to expedite the investigation.

You may also contact us via telephone at (813) 274-3101.
Silverlight (Microsoft) 699 Use this service to download the Microsoft Silverlight browser add-on.
Social Security Benefits (US Gov't) 294 Use this service to apply for Social Security retirement or disability benefits online.
Solid Waste Bill Online Payments 175 Use this service to pay your utility bill.
Solid Waste Enhanced Environment Program (S.W.E.E.P.) 631 Solid Waste Enhanced Environment Program (S.W.E.E.P.) - In November 2005, The City of Tampa Department of Solid Waste assumed the weekend neighborhood cleanup services, formerly under the N.E.A.T. program, and will continue bulk trash items and debris removal through the S.W.E.E.P. for Cleaner Neighborhoods initiative.
Solid Waste General Correspondence 74 Use this service for general correspondence to Solid Waste.
Solid Waste/EPM Newsletter Correspondence 811 Use this service to ask a question or provide comments about Solid Waste and EPM newsletter subscriptions.
Solid Waste/EPM Personnel/Crew Compliment or Comments 810 Use this service to report your experience with a Solid Waste and Environmental Program Management employee or crew behavior (driving, work, etc.).
Special Event Inquiry 487 Use this service if you are an event planner and want to inquire about working with the City of Tampa to plan all aspects of events that relate to the use of public property such as streets, sidewalks, etc. Special events may include parades, runs, walks, block parties, carnivals, road festivals, etc.
Special Event Permit Request 321 Use this service to inquire about special event permit requirements where street or right-of way access may be affected. Special events (e.g. parades, block parties, carnivals, road festivals, etc.) which are to be held in whole or part in municipal streets and rights-of-way are regulated by way of a permit process.

Please indicate the exact location (On, To and From streets or the nearest street address)of your concern in order to expedite the investigation.
Special Needs Shelters (Hillsborough County) 580 Use this service to obtain a Special Needs Shelter form. Forms must be filled out and submitted to Hillsborough County prior to June 1 each year or they will not guarantee placement in a special needs shelter.

A special needs shelter is a temporary emergency facility capable of providing care to residents whose medical condition is such that it exceeds the capabilities of the Red Cross Shelter but is not severe enough to require hospitalization.
Speeding Concern 389 Use this service to report observations of motorists consistently speeding at a specific location or to request traffic measures to reduce speeding on local residential roadways.

Please indicate the exact location (On street name and the two nearest intersecting street names or the nearest street address) of your concern in order to expedite the investigation.

You may also contact us via telephone at (813) 274-3101.
Start New Solid Waste Service 168 Use this service to request starting water, wastewater, and solid waste utility services at a specific location.
Start New Wastewater Service 164 Use this service to request starting water, wastewater, and solid waste utility services at a specific location.
Start New Water Service 732 Use this service to request starting water, wastewater, and solid waste utility services at a specific location.
State Tax Forms and Instructions (State of Florida) 268 Use this service to access the State of Florida Department of Revenue's most commonly requested tax forms.
State Tax Payments (State of Florida) 269 Use this service to access the Florida Department of Revenue and Finance's eServices page, designed to reduce paperwork and to improve accuracy, efficiency, and customer satisfaction.
Statewide Official Records (State of Florida) 261 Use this service to access the Official Records search and document ordering function provided by Florida's Clerks of Court. Official Records are defined (s. 28.001, F.S.) as those instruments (documents) required or authorized to be recorded in one general series called "Official Records" at the county level. Searches may be made by specific county, judicial circuit, region or statewide.
Stolen Property, Missing and Wanted Persons (State of Florida) 265 Use this service to link to the Florida Crime Information Center Public Access System. The site is designed to provide the public with the opportunity to assist law enforcement agencies in locating stolen property, missing persons and persons wanted in connection with ongoing investigations. It is not intended to be used for reporting property as stolen or persons as missing. Please contact your local law enforcement agency to report this kind of event.
Stop Solid Waste Service 173 Use this service to request termination of water, wastewater, and solid waste utility services at a specific location.
Stop Wastewater Service 165 Use this service to request termination of water, wastewater, and solid waste utility services at a specific location.
Stop Water Service 160 Use this service to request termination of water, wastewater, and solid waste utility services at a specific location.
Stormwater Service Request 128 Use this service for general correspondence to the City of Tampa Stormwater Department. The Stormwater Department is dedicated to providing solutions to local flooding problems, construction, maintenance, and retrofitting of drainage structures and storm sewers.
Street Cleaning Schedule 812 Use this service to view the Street Cleaning Schedule for an address that you provide.
Street Light Out (TECO Maintained) 109 Use this service to report street or area lights that are out or malfunctioning to Tampa Electric Company.
Street Light Out (Obstruction) 755 Use this service to report street lights that are out or malfunctioning and are maintained by the City of Tampa. While most street lights are maintained by Tampa Electric Company (TECO), approximately 10% of them are maintained by the City of Tampa. Street lights that have a gray metal band with a series of numbers attached to the pole should be reported to TECO. Street lights on bridges or that have yellow tags typically belong to the City and should be reported using the form below.

You may also contact us via telephone at (813) 274-3101.