Arrival Compliance by District
Tampa Fire Rescue's goal is to arrive on scene (from call to arrival) within 8 minutes 90% of the time. If a District is not meeting this compliance rate it is normally due to many reasons such as not being in their home station, or out giving aid to other stations.
Performance measurement looks at the components of what is known as Total Response. This is the system's capability to deploy an adequate amount of resources (personnel and apparatus) to an event within an appropriate time window. Total response is composed of three time segments: The first is call processing or what may be called alarm handling. This is measured as the time from the first keystroke of a call-taker entering a call for service into the dispatch system, to the end of the paging tones going out to the fire stations.
The second segment is turnout time which starts when the paging tones end, and stops when the apparatus is in motion traveling to the event.
The third segment measured is travel time. Travel begins at the end of turnout and stops upon arrival at the scene.
Performance measurement is based on the 90th percentile which means that we find the time that occurs at 90% for the range of values being studied. If a 90th percentile baseline is reported as 6:42 (6 minutes, 42 seconds), that means that 90% of the travel times were at or better than 6:42. One should avoid misinterpreting 90th percentile performance as meaning this is the performance that occurs 90% of the time.