TFR’s response rate (our benchmark) for the 1st apparatus to travel to the scene is 5 minutes. This chart shows the number of units that have arrived on scene to the minute. Notice more incidents have a 4-minute travel time than any other minute measurement showing TFR is exceeding our response goal for 1st apparatus travel the majority of the time. The numbers of incidents with more than a 5-minute travel time tend to taper-down slowly. This "right-shifted" graph illustrates a response pattern where many incidents occur close to the fire station, but a significant number of travel times are to more remote areas and require a longer travel time. Right-shifted response time graphs indicate areas with isolated response locations.
Performance measurement looks at the components of what is known as Total Response. This is the system's capability to deploy an adequate amount of resources (personnel and apparatus) to an event within an appropriate time window. Total response is composed of three time segments: The first is call processing or what may be called alarm handling. This is measured as the time from the first keystroke of a call-taker entering a call for service into the dispatch system, to the end of the paging tones going out to the fire stations.
The second segment is turnout time which starts when the paging tones end, and stops when the apparatus is in motion traveling to the event.
The third segment measured is travel time. Travel begins at the end of turnout and stops upon arrival at the scene. This Chart shows our performance for this 3rd segment of Travel Time.