Neighborhood Empowerment Department Performance Charts
The Neighborhood Empowerment Department works in partnership with the citizens of the City of Tampa to promote and maintain a safe and desirable living and working environment. To improve the quality of Tampa’s neighborhood through education, enforcement and abatement, and to respond to community concerns and attain code compliance while maintaining high professional standards and continually seeking improvements and innovations.
GOALS AND OBJECTIVES:
- Ensure the effective and efficient enforcement of codes which address property maintenance standards along with the timely removal of litter, illegal dumping, graffiti removal, and appropriate alley way clean ups;
- To be recognized as a leading metro City dedicated to the improvement of the quality of life through timeliness of abatements and blighted conditions in the neighborhoods;
- To serve as the main liaison for the neighborhood associations and City Hall;
- To work with community partners and private entities to promote and build positive relationships that showcase the City of Tampa as a desirable living and working environment
Neighborhood Empowerment investigates complaints concerning code violations received from citizens and initiates complaints with a goal of completing the initial inspection within 30 days. While the number of complaints has increased, we have been able to dramatically decrease the days to complete the initial inspection from 41 to 9 based upon the following reasons:
1) Implementation of a new software application system(Accela) that significantly enhance case management capabilities in the field by collecting and uploading critical data, photos, documents and attaches them to a case without switching devices or going into the office.
2) Increased the number of areas which reduced the geographical size of each assigned area and making the case load more manageable and efficient.
3) Reassignment of resources
a. Cross Trained 5 Solid Waste Code Inspectors to investigate and initiate violations of Chapters 19, 27, 5, & 13.
b. Mayor authorized the increase of two additional Code Enforcement Inspectors, providing additional resources.
Due to the above commitment the City of Tampa has provided to the Neighborhood Empowerment Department, we have been able to provide a better response rate to the code violations to begin the process of resolving these more efficiently and effectively.
Accela was implemented in October of 2014 replacing a 20 year old software system. The Operational and Administrative Staff have placed high priority on learning the technical job skills and knowledge of this software through enhanced training and hands on field experience. The inspectional team which consists of 35 inspectors (including the 5 inspectors from Solid Waste) has worked diligently to decrease the average days a case remains open from 76 to 24, all while the number of cases more than doubled. We have been able to decrease the number of days open through the use of Accela once the team was trained, processes were put in place and duplications of effort were minimized.
The new Accela system allowed us, as an organization an opportunity to review and streamline processes. This opportunity led to changes in the Notice and Inspection processes. We eliminated the non-certified courtesy Notice, shortening the time to remedy cited violations. The inspection timeline is now shorter, the first inspection is scheduled approximately 22 days from the date the complaint is reported and created in Accela. These improvements in the Notice and Inspection processes, coupled with the analytical reports available in Accela, allows the department to continually evaluate the needs and allocate resources.