Code & Civil - Voluntary Compliance Rate
The new Accela system allowed us, as an organization an opportunity to review and streamline processes. This opportunity led to changes in the Notice and Inspection processes. We eliminated the non-certified courtesy Notice, shortening the time to remedy cited violations. The inspection timeline is now shorter, the first inspection is scheduled approximately 22 days from the date the complaint is reported and created in Accela. These improvements in the Notice and Inspection processes, coupled with the analytical reports available in Accela, allows the department to continually evaluate the needs and allocate resources.