New Building Permit Applications

Accela Automation (applied on-site) vs. Accela Citizen Access (applied on-line). In order to facilitate and support continuous growth in the construction and development community, the Department has strived to make its’ various entitlement and building permit services available both in person and online. The Department’s goal is to have approximately 33% of all the building permit applications initiated online through the City web portal.


All New Building Permits

Since the implementation of our new City web portal in January, the total number of new building permit applications (includes all building related applications and not just permits submitted online has increased by 22% which has assisted our customers by allowing them to submit applications at any time and not requiring them to come to our office to conduct business.  Over time as more applications are submitted online and as staff becomes more proficient with the new software, overall processing times will decrease.

Since the implementation of our new City web portal in January we have not only met the goal of 33%  of all new building permits being submitted online vs in person but in the month of April had online submissions of 63%.


Residential New Building Permits

Since the implementation of our new City web portal in January, the total number of new residential building permit applications submitted online has steadily increased which has assisted our customers by allowing them to submit applications at any time and not requiring them to come to our office to conduct business.  Over time as more applications are submitted online and as staff becomes more proficient with the new software, overall processing times will decrease.

Customers are submitting residential Building applications online at a steady rate since the new tool has been implemented.  The goal has been met each month at 34% in January and over 57% since.  Customers enjoy using the City web portal because it is readily available after normal business hours and on weekends, and it is easy to use allowing them to submit and pay for their applications by credit card.


Commercial New Building Permits

Since the implementation of our new City web portal in January, the total number of new commercial building permit applications submitted online has steadily increased which has assisted our customers by allowing them to submit applications at any time and not requiring them to come to our office to conduct business.  Over time as more applications are submitted online and as staff becomes more proficient with the new software, overall processing times will decrease.

A greater number of commercial customers are first time users and are simply not familiar with the advantages and convenience of our new services. Planning and Development is striving to better market and make our commercial customers aware of these new services to increase the percentage of submission of applications online vs in the office.