Percentage of New Meter Installations Completed within Goal (2 weeks)
The City averages 45 new meters requests per month. Of these requests, one (1) contractor is tasked to set the meters within the fourteen (14) day target window. This is to ensure our customers begin receiving clean, safe drinking water or reclaimed water in the most expeditious manner possible. When the two-week goal is not met it is because resources have been diverted to other high priority work such as pipeline breaks or hydrant replacements.
Note: Some impact from new CIS conversion. Contractors transitioning from water pipeline breaks backlog to other needs in April.