Audit Report 14-07, Water Department's Distribution and Consumer Service Division audit report, Released


The Internal Audit Department released their audit report of the Water Department's Distribution and Consumer Services Division.

Utility billing for the City of Tampa is managed by the Water Department's Distribution and Consumer Services Division. Most of the City's utility customers receive a consolidated monthly bill for three utility services: water, wastewater (sewer) and solid waste (refuse and recycling). The Division reads over 140,000 water meters in a 211 square mile service area, and prepares and mails bills monthly.

Meters are read on a monthly basis for 21 billing cycles. The Multi-Service System (MSS) is utilized to integrate utility service and billing information, provide users with on-line access to current and historical activity, and generate operational reports. It is used by all of the sections except Meter Reading & Services, which uses Radix software for meter reading purposes. Radix information is interfaced with MSS daily.

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