Tampa Water Department Achieves High Marks in J.D. Power Satisfaction Survey for Fifth Year in a Row
The Tampa Water Department has continued to receive high marks for customer satisfaction according to J.D. Powers, a nationally-recognized consumer insight firm. The Water Department scored 746 out of 1,000, ranking well above average for a mid-size water utility in the south.
“Our employees deliver exceptional service to all our customers, sometimes under very challenging circumstances,” said Chuck Weber, director of the Water Department. “I’m proud of the work we do. There’s a lot of behind-the-scenes planning that goes into providing safe, high-quality drinking water. We’re thrilled that our customers recognize our commitment to serving their needs and being there when they need us.”
The Tampa Water Department provides drinking water to over 716,000 people who live and work within a 211-square-mile service area. J.D. Power’s U.S. Water Utility Residential Customer Satisfaction Study measures overall satisfaction among residential customers by examining 33 attributes in six factors (listed in order of importance): quality and reliability; price; conservation; billing and payment; communications; and customer service. The study, now in its fifth year, focuses on water utilities that serve more than 400,000 customers. Tampa’s customer satisfaction ranking has steadily increased every year since the survey began, growing from 21 to 9th place for utilities in the south. J.D. Power’s study looked at 90 water utilities nationwide.
For additional information, contact:
Chuck Weber, P.E., Water Department Director
Office: (813) 274-8663
Cell: (813) 480-3159
Fax: (813) 231-1325