Americans with Disabilities Act Grievance Procedure

Americans with Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA") the City of Tampa will not discriminate against individuals with disabilities in providing services, programs or activities. Reasonable accommodations will be made to policies and programs to ensure that persons with disabilities have an equal opportunity to enjoy all of its programs, services and activities.

Anyone who requires an auxiliary aid or service for effective accommodation, or a modification of policies or procedures to participate in a program, service or activity of the City of Tampa should contact the applicable agency at least 4 days prior to the meeting or event.

Americans with Disabilities Act Grievance Procedure

The City of Tampa has adopted a grievance procedure for prompt and equitable resolution of complaints alleging any action prohibited by the United States Department of Justice regulations implementing Title II of the Americans with Disabilities Act (ADA). Title II states, in part, that "no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination" in programs, services or activities sponsored by a public entity. This grievance procedure does not apply to complaints alleging discrimination in the City of Tampa employment policies or practices, which should be filed with the City's Human Resources Department using its grievance procedure.

A complaint should be filed in writing and signed by the individual or his or her representative. It must contain the name, address and phone number of the person filing it, provide the date and location of the event giving rise to the complaint, and a description of the problem. Please provide the name of the department involved, any employee and/or witness involved in the occurrence, and if any efforts were made to resolve this complaint with the Department. A suggested resolution of the problem should also be submitted if possible. Upon request, alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made for persons with disabilities. The complaint should be filed within 45 days after the complainant becomes aware of the alleged violation.

Complaints should be addressed to Raquel Pancho, ADA Coordinator, Office of the Chief of Staff, 306 E. Jackson, 4N, Tampa, FL 33602. The telephone number is 813-274-3964.  Send email to TampaADA@tampagov.net 

An investigation will be conducted by the ADA Coordinator or their designee which may include a meeting with the complainant and other parties. Within 45 days of receipt of the complaint, the ADA Coordinator will provide a response in writing or alternate format accessible to the complainant explaining the position of the City of Tampa and offering options for the resolution of the complaint.

If the response from the ADA Coordinator is not satisfactory to the complainant, he/she may appeal the decision to the Mayor's Chief of Staff or his/her designee within 15 days of receipt of the response from the ADA Coordinator. The Mayor's Chief of Staff or his/her designee shall make an investigation into the issue which may include a meeting with the complainant and provide a final resolution of the complaint in writing or alternate format accessible to the complainant within 30 days of receipt of the complaint.

All written complaints received by the ADA Coordinator and appeals to the Mayor's Chief of Staff shall be retained for a period of three years.

Nothing in this procedure shall prevent an individual from seeking remedy by filing an ADA complaint with the responsible federal department of agency. Use of this grievance procedure is not a prerequisite to the pursuit of other remedies.