Code & Civil Case - Average Days Open
Accela was implemented in October of 2014 replacing a 20 year old software system. The Operational and Administrative Staff have placed high priority on learning the technical job skills and knowledge of this software through enhanced training and hands on field experience. The inspectional team which consists of 35 inspectors (including the 5 inspectors from Solid Waste) has worked diligently to decrease the average days a case remains open from 76 to 24, all while the number of cases more than doubled. We have been able to decrease the number of days open through the use of Accela once the team was trained, processes were put in place and duplications of effort were minimized.