PIPES

PIPES - Progressive Infrastructure Planning to Ensure Sustainability

Healthy infrastructure is the foundation of a strong city -- which is why the City of Tampa is launching a Progressive Infrastructure Plan to Ensure Sustainability (PIPES).

With PIPES, the City of Tampa is investing in Tampa's tomorrow by taking a proactive approach to renew our infrastructure, prevent breakdowns, and provide long-term, permanent fixes to our water and wastewater systems.

How will it affect my bill?

The average residential customer, who lives inside the City of Tampa limits, will see their monthly bill change from $41.29 to $46.50 (does not include Solid Waste charges) in the first year. The plan to fund these projects is to gradually increase water and wastewater rates until October 2040.

The plan includes the addition of base charges to cover fixed costs during times of low water usage. The City is one of the last in the state of Florida to implement base charges. Base charges will increase as follows:

  • FY20 - $4.00 per Month per Equivalent Residential Unit (ERU); ($2.00 each for Water and Wastewater)
  • FY21 - FY34 -- Increase of $2.00 per Month per ERU Annually ($1.00 each for Water and Wastewater)


Consumption charges will increase as follows:

  • Water - 3% annual increase (FY20 and FY21), 11% annual increase (FY22-FY25), 6% annual increase for FY26, 1% annually through FY40
  • Wastewater 3% annual increase (FY20-FY31), 4% annual increase through FY40

Customer Assistance Program

The City of Tampa offers a Customer Assistance Program to provide relief for qualifying account holders. This program will waive all base charges and include a free water conservation audit and complimentary water conserving devices.

Who Qualifies?  City of Tampa utility account holders meeting the following criteria:

  • Billed by the City of Tampa for water and/or wastewater services -- either as a residential account OR as an apartment account at a location where each individual apartment is serviced by its own City of Tampa water meter, and;
  • Resides in the home, and;
  • Has a household annual income of up to 50% of Area Medium Income (AMI), as determined by the U.S. Department of Housing and Urban Development (HUD).

 

  •   1 Person – $23,450
  •   2 People -  $26,800
  •   3 People -  $30,150
  •   4 People -  $33,450
  •   5 People -  $36,150
  •   6 People -  $38,850

 

  • Be the primary utility account holder OR have power of attorney/legal authority for the account holder at that service address and be responsible for payment of the utility bill, and;
  • Participate in the water conservation program, using one of the following choices:

 

  • An on-site home water audit performed by a Water Department specialist; or
  • A “do it yourself” home water audit with some assistance from a Water Department specialist; or
  • Participation in an on-line water conservation educational Power Point presentation; or
  • A classroom water conservation educational class conducted by a Water Department specialist (locations and dates to be determined).

Approved program participants must requalify annually to retain relief from the water and wastewater base rates.

To apply download and complete a program application or call the City of Tampa’s Utilities PIPES Hotline at (813)274-8266.

Water-Wastewater Customer Assistance Program Application

Please mail your application to the following address:

Housing & Community Development Division

Attn: Water-Wastewater Customer Assistance Program

4900 W. Lemon Street

Tampa, FL 33609

View Water Main breaks and Wastewater Cave-ins Map

Documents/Presentations:

Frequently Asked Questions:

Why do we need to do this now?
Our pipe systems and treatment plants are old and in need of replacement. Some of the equipment and materials are reaching 100 years old. The annual cost to repair broken pipes has reached $20 million. If we do not replace the pipe that has reached the end of its useful life, these reactive costs will continue to grow and we will not be able to provide reliable water and wastewater services. Traffic delays and congestion will continue to get worse due to main breaks and cave-ins.
Why didn’t we address these needs sooner?
The City did not start installing a large amount of pipe before the 1940s. Most of the pipe installed in the 1940s through the 1960s was cast iron pipe. The pipe has a lifespan of 80 to 100 years. A large replacement program was not needed until now. The City has spent the last three years analyzing the pipes in our systems and the equipment at the treatment plants to determine what needs to be replaced, when it needs to be replaced, how much it will cost, and how we can fund it.
How will it affect my bill?
The average residential customer, who lives inside the City of Tampa limits, will see their monthly bill change from $41.29 to $46.50 (does not include Solid Waste charges) in the first year. The plan to fund these projects is to gradually increase water and wastewater rates until October 2040.

The plan includes the addition of a base charge in to cover fixed costs during times of low water usage. The City is one of the last in the state of Florida to implement a base charge. Base charges will increase as follows:
  • FY20 - $4.00 per Month per Equivalent Residential Unit (ERU); ($2.00 each for Water and Wastewater)
  • FY21 - FY34 -- Increase of $2.00 per Month per ERU Annually ($1.00 each for Water and Wastewater)

Consumption charges will increase as follows:
  • Water - 3% annual increase (FY20 and FY21), 11% annual increase (FY22-FY25), 6% annual increase for FY26, 1% annually through FY40
  • Wastewater 3% annual increase (FY20-FY31), 4% annual increase through FY40

Customer Assistance Program
The City of Tampa will also offer a Customer Assistance Program to provide relief for qualifying account holders. This program will waive all base charges, offer a free personalized water conservation audit, and include free water saving devices.
How does my water bill compare to others in the area?
The City currently has the lowest water rates in the region, less than half of the average of our peers, which is currently $80.57 per month. After the funding plan is implemented, the City’s water and wastewater rates will still be considerably less than the average for our region.
Will there be more needs to address in the near future?
No. The plan is all inclusive and addresses all the needs of the Water and Wastewater departments for the next 20 years.

Wastewater 20-year Project Documents

Water 20-year Project Documents