Email to Contractors (3/26/2020) Frequently Asked Questions (FAQs) Related to COVID-19

The City of Tampa Development Services team is operational and ready to serve. Please see the adjusted operations guidance below.  

Construction and development projects are authorized to continue in the City so long as they comply with certain safety protections outlined below. 

You can reach our team Monday - Friday 8:00 am - 4:30 pm at 813-274-3100 or by e-mail. View staff email directory.

Please check back here frequently as we are updating our guidance regularly.  

 

Frequently Asked Questions 


What services are available during the Covid19 crisis?
All Development Services functions (plan review, permitting, etc.) are available by phone or e-mail during business hours. Inspection services are conducted through a range of methods that adhere to social distancing requirements. All other functions are available 24x7 online and via the Accela system. 

Can I come to the Service Center to get assistance?
For the protection of our staff and clients, the Service Center at 1400 N. Blvd is closed to the public until further notice. 
 
Can I mail items to the Service Center like payments and other documents?
You may continue to mail payments and other documents* as per the normal protocols to the Service Center using U.S. Post Office, Fed Ex, UPS, and other commercially-recognized mail services. Unfortunately, we cannot accept drop-offs unless they come from recognized mail delivery services. For anything mailed to us, please be sure to indicate the recipient and (when applicable) reference the City Project Number and address. It is always a good idea to include the sender's contact phone number in case we have questions about the items that were sent.
 
*Examples of documents include: Notices of Commencement, Insurance Certificates, License Registrations, State Alcohol Forms, general mail, etc. Please Note: This does not include construction drawings for plan review.

I need to submit a set of construction drawings for plan review, what do I do?
You can upload plans via the Accela system electronically at any time. If you need assistance you can reach us at 813-274-3100 from Monday – Friday between 8am - 4:30 pm for help. If you are unable to digitally upload documents or plans, please contact us and we will work with you to find an alternative method. 
 
I need to pick up a Public Notice Sign, what do I do?
Applicants will receive an email from City staff to advise when the signs are ready for pick up. While clients will not be allowed into the building, staff will bring the sign(s) to the door for distribution in a manner that protects all parties from risk of exposure to COVID19. Detailed instructions will be included in the emails to each applicant.
 
What if I need to meet with someone in person?
In person consultations are temporarily suspended. Staff continues to provide client support via phone and e-mail. 
 
Will I be able to get a site inspection during the ‘stay at home’ period?
Our inspectors will be continuing to offer inspection services throughout this process while adhering to social separation requirements. We will work with you to adapt digital and electronic means to conduct site inspections where appropriate and necessary.   
 
Please note that we are working to be as flexible as possible to accommodate all construction projects moving forward during this time. We will communicate with more detailed information in the coming weeks. Please don’t hesitate to reach out to us. We appreciate your patience and understanding as we - like you - adapt to our changing work environment.
 
The City of Tampa Planning & Development Team