One Tampa FAQs

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Call 211, Extension 7 for our Relief Hotline

General FAQ

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The City of Tampa has launched the One Tampa: Relief Now, Rise Together, a new initiative and relief fund, to uplift our community during times of struggle. It is a COVID19 Rent, Mortgage & Utility Relief Plan that will provide critical support to individuals and small businesses that have been most impacted by this crisis. The City of Tampa has partnered with two trusted partners, the Crisis Center of Tampa Bay and the Tampa Chamber of Commerce, to connect critical resources with those who need them most. Direct payments will be distributed to eligible residents and small businesses to cover a substantial part of their rent or mortgage - and essential utility costs - for one month. Payment will be made directly to the landlord, mortgagor, or utility.

Individual/Family Relief Plan includes individuals and families who meet the following qualifying criteria:

The primary source of funds is from the Federal Government (Community Block Grant Funds administered by the Department of Housing & Urban Development) which is why there are income and revenue restrictions. The City is committed to pursuing innovative ways to continue contributing to this Relief Effort, to include Philanthropic and City funds.

Individuals who reside in the City of Tampa and were employed as of February 1, but lost their job because their business closed or they lost more than 25% of their income because of a business slow-down - we will directly pay their landlord or mortgagor up to $1,000 for late or forthcoming rent or mortgage. Individuals will also receive up to $250 for essential utilities at their home.

Small Businesses located in the City of Tampa, specifically those located in one of the City’s designated Low Income Census Tracts or one of its Community Redevelopment Areas (CRAs) can receive up to$4,000 for a past-due or future-due rent or mortgage, and up to $1,000 for utilities at the business location.

Applications will be reviewed on a rolling cycle and payments will continue until funds are exhausted.

Please donate online at www.OneTampa.org or make checks payable to City of Tampa and mail to:
The Municipal Office Building ℅ Banking
306 E Jackson Street, Tampa, FL 33602

All donations are tax deductible.

Families and Individuals FAQ

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  • Currently reside in the City of Tampa.
  • Have documentation reflecting employment as of Feb 1, 2020.
  • Since February 1, 2020, have experienced a reduction in hours of work or pay by 25% or more as a direct result of COVID19 crisis.
  • At the time of application, annual income must not exceed 80% of Area Median Income (AMI). For example, if you lost your job, your current income is zero.
  • Must have paid 2018 property taxes in full (if applicable) and have no outstanding open code enforcement issues.
  • Applicants will be required to provide documentation of their income and eligibility which may include check stubs, bank statements and/or a letter from an employer. Alternate documentation may be considered for individuals whose income was based on cash compensation.

Yes, you do need to be a resident of the City of Tampa.

Hillsborough County residents who live outside of the City of Tampa should check into the Hillsborough County Rental and Housing Assistance Program

  1. Apply Online: Visit OneTampa.org. First, confirm you live within the City of Tampa limits and your income meets the program requirements. Then, complete the online application form. You will be notified if you are eligible to apply.
  2. Apply by Phone: Starting Friday, April 17, 2020 at 12:00 noon, you can call 211 and Press 7 to reach our Emergency Relief Hotline. A call taker can assist you as you complete the application. If you do not have access to a computer or a smart phone, the Relief Hotline can complete the application on your behalf. You must have access to an e-mail account to apply.


If you’ve completed a Qualifying Questionnaire, but do not meet the qualifications for relief, you will be contacted to provide input on possible other relief sources that may be available.

  • Copy of lease or last mortgage statement
  • Copy of last utility bill
  • Copy of last two paystubs, last income tax filed or other proof of income
  • Copy of Photo I.D. (government issued i.e. Driver’s License, passport, etc)
  • Authorization for Release of Information

Individuals who reside in the City of Tampa and were employed as of February 1, but lost their job because their business closed or they lost more than 25% of their income because of a business slow-down - we will directly pay their landlord or mortgagor up to $1,000 for late or forthcoming rent or mortgage. Individuals will also receive up to $250 for essential utilities at their home.

For qualified recipients, the City will remit rent or mortgage payments directly to landlords and mortgagors, and directly to TECO and the City of Tampa, on behalf of eligible relief recipients.

Yes. It is encouraged and we will help navigate that process for you.

Businesses FAQ

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ROUND 1 REQUIREMENTS (application process closed ):

ROUND 2 REQUIREMENTS (Pre-application period June 1 – June 5, 2020):

To qualify, businesses must meet the following requirements:

Note: Number of employees is not an eligibility criterion.

No, but your business needs to be located within one of the City of Tampa’s Low Income Census Tracts or one of the City’s Community Redevelopment Areas (CRA’s).

List of Critically-Impacted Businesses

You must submit the following documentation to apply. Please collect in advance.

  • Driver’s License or govt issued ID
  • Copy of last Business Tax Returns (first two pages only) or a copy of 990 for non-profit agencies
  • If a Sole Proprietorship and/or 1099 contractor, you will need to include the following:
    • Copy of your Tax Return first two pages and:
    • Schedule 1
    • Schedule 2
    • Schedule 3 (if applicable)
    • Schedule 4 (if applicable)
    • Schedule 5 (if applicable)
    • Schedule C

    Once Approved the following will be required:

    • Copy of lease  (including landlord address and phone number)
    • Mortgage Statement
    • Most recent Utility Bill (may include TECO, cable, internet service provider, or other similar business-required utility service providers)

    WE WOULD ENCOURAGE BUSINESSES TO SUBMIT ANY BUSINESS-RELATED ‘UTILITY’ INVOICES AND THE REVIEW TEAM CAN DETERMINE ITS ELIGIBILITY FOR PAYMENT

The primary goal of the business relief program is to assist small businesses that are most vulnerable to survival while waiting for state and federal support funds to arrive. The City wants to fill that gap and therefore, the eligibility is tied to targeted criteria.In addition, the use of federal Housing & Urban Development (HUD) funds OR Community Redevelopment Area (CRA) funds requires the City to apply certain limiting criteria.

Yes - as long as each business uniquely qualifies and meets the eligibility requirements.

Ineligible Businesses:

  • A business deriving more than one-third of gross annual revenue from legal gambling activities.
  • A business engaged in any illegal activity.
  • A business that presents live performances of an indecent sexual nature or derive directly or indirectly more than 2.5 percent of gross revenues through the sales of products and services, or the presentation of any depictions or displays, of an indecent sexual nature.
  • A business that has a primary purpose of facilitating polyamorous relationships.
  • Churches
  • Massage parlors.
  • Hot tub facilities.
  • Escort services.

The City would like to use CRA accrued interest funds to assist in funding the payments to businesses that are located in a CRA district. This will enable the use of CDBG and philanthropic funds to stretch further across individuals / families and businesses not located in a CRA.