Enterprise Change Management - Process Assessment

Business Development Tools

Process Assessment

Process Assessment Activity Cycle Overview

"Process Assessment" is a means to making things better. It is a way of looking at how we can do our work better. When we engage in true process assessment, we seek to learn what causes things to happen in a process and to use this knowledge to reduce variation, remove activities that contribute no value, and improve customer satisfaction.

Why do we care about processes?

  • Processes are the way in which we get work done
  • Processes are the basis of organizational performance
  • Improving work processes are the key to improving organizational performance