Contact Us - Wastewater

Location:

Administrative Staff and Engineering
Eric A. Weiss, P.E., Director
813-274-8070 / Fax: 813-274-8448
2545 Guy N. Verger Boulevard
Tampa, FL 33605

If you are having a sewer emergency such as a back-up or overflow, or notice an overflow occurring in your neighborhood, please contact us immediately at (813) 247-3451. This is a 24/7 emergency operations number.

Phone Numbers:

24 hour Emergency Repair - (813) 247-3451

Non-emergency services, i.e., sewer back-ups, gurgling pipes/toilets, missing clean-out caps and etc. - 813-898-1420

Billing (Inquiries & Explanations) - 813-274-8811

Record Drawings/Drafting Information- Wastewater_UtilityNotify@tampagov.net - 813-274-8936

Utility Locator (State) www.callsunshine.com- 1-800-432-4770

Past Due Accounts,  Payment arrangements for delinquent bills, Vacancy credits** - 813-274-8780

Special Users (Non-residential) - 813-274-3308

Wastewater Administration/Engineering- 813-274-8070   

Wastewater Treatment Plant - 813-247-3451      

Wastewater Collections - 813-898-1420

Customer Service Center:

• High Wastewater Bill Complaint
  Use this service to notify our offices of a possible incorrect bill.  

• Road Depressions, Potholes
  Use this service to report a dip in the street pavement, if there is a hole in the street, or in the shoulder of the parkway/road.

• Sewer Non-emergency
  Use this service to report non-emergency sewer problems in a home or commercial facility. A non-emergency is defined by a toilet that occasionally will not flush, a bathtub or sink that does not drain properly, and/or backs up and then drains slowly. Do not use for emergencies.

• Sewer Odor Complaint
  Use this service to report sewage odor from interior plumbing, a pump station, a manhole, or other source.

• Start New Wastewater Service
  Use this service to request starting water, wastewater, and solid waste utility services at a specific location.  

• Stop Wastewater Service
  Use this service to request termination of water, wastewater, and solid waste utility services at a specific location.

• Wastewater Bill Online Payments
  Use this service to pay your utility bill.  

• Wastewater Personnel / Crew Complaint
  Use this service to report a Wastewater employee or crew behavior (driving, work, compliment, rudeness, etc.).  

• Fat Free Sewer Pamphlets
  Use this service to order your copy of the "Fat Free Sewer" pamphlet. Please specify English or Spanish.  

• Wastewater
  Use this service for general correspondence to the Wastewater Department.

**If vacant over 60 days