The City of Tampa constantly strives to provide first-class services to our customers. In an effort to provide transparency in government, Mayor Buckhorn committed to improve and share this accountability with the citizens of Tampa and to provide measurable service delivery performance data.

This performance data will provide service delivery and quality of life measurements and will serve as a report card to demonstrate the City's pledge to hold our service delivery to a high standard.

Performance measurement in the public sector is an ongoing, systematic approach to improving results through evidence-based decision making, continuous organizational learning, and a focus on accountability for performance. Performance measurement is integrated into all aspects of an organization's management and policy-making processes, transforming an organization's practices so it is focused on achieving improved results for the public.

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