High Utility Bill
What to do if you repair a leak
If you identify a leak, after repairing it you may be eligible for a billing adjustment. To process a leak adjustment, the following documentation is required:
- A copy of your plumber’s repair bill or a letter detailing what was repaired, including the date of repair and any receipts for materials used.
- A completed Water/Wastewater Leak Adjustment Request Form.
If your utility account does not have at least one full year of water consumption history, it may not be possible to review your account for an adjustment until a usage history is established. Questions about submitting a leak adjustment request or the status of a submitted request may be directed to the Utilities Call Center at (813) 274-8811 or via the Customer Service Center.
Unable to pay bill in full following a leak?
If you are unable to pay your monthly bill in full while a leak adjustment request is under review, request a payment plan online at utilities.tampagov.net, or contact our Utilities Call Center at (813) 274-8811, weekdays between 8 a.m. and 5 p.m.