High Utility Bill
- Understanding the major components of your bill
- See an example bill
- Steps to take if your water use is unexpectedly high
- You May Have a Leak
- Locating Leaks 101
What to do if you repair a leak
If you identify a leak, after repairing it you may be eligible for a billing adjustment. To process a leak adjustment, the following documentation is required:
- A copy of your plumber’s repair bill or a letter detailing what was repaired, including the date of repair and any receipts for materials used.
- A completed Water/Wastewater Leak Adjustment Request Form.
If your utility account does not have at least one full year of water consumption history, it may not be possible to review your account for an adjustment until a usage history is established. Questions about submitting a leak adjustment request or the status of a submitted request may be directed to the Utilities Call Center at (813) 274-8811, option #3, or via the Customer Service Center.
If you are unable to pay your monthly bill in full while a leak adjustment request is under review, contact the Credit and Collections Section at (813) 274-8811, option #2, to make payment arrangements to avoid interruption of service.