The City of Tampa's Wastewater Department receives and treats wastewater collected from the Tampa area and surrounding suburbs. On an average day, more than 50 million gallons of raw sewage flow into the Howard F. Curren Advanced Wastewater Treatment Plant (AWTP). This raw sewage is treated to an advanced level that meets or exceeds federal regulations, including National Pollutant Discharge Elimination System standards (NPDES). Historically, the AWTP's discharge effluent levels have remained well below established requirements.
In addition to treating the City's wastewater, the Collection Division maintains all of the City's 1800 miles of gravity and force main sewer lines, 30,000 manholes and 667 air release valves. The Collection Division is also responsible for enforcing the Grease Management Ordinance, utility locating services and maintains the Department's vehicle fleet.
Customer Service Center:
Do NOT use to report sewer backup emergencies, report immediately by calling (813) 259-1693. (24/7 operations).
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Accela is live! All utility applications can now be submitted electronically. We are filling our promise to deliver powerful e-government services and provide valuable information about the community while making your interactions with us more efficient, convenient, and interactive. To use all the services we provide you must register and create a user account. You can view information, get questions answered and have limited services as an anonymous user. We trust this will provide you with a new, higher level of service that makes living and working in our community a more enjoyable experience.
To submit a wastewater utility application, go to www.aca.tampagov.net and do it electronically.
We are pleased to offer our citizens, businesses, and visitors access to building, zoning, planning, historic preservation, and enforcement government services online, 24 hours a day, 7 days a week.
Programs and Services
- Billing Questions
- Multi-family/Non-residential Utility Service Application
- Single Family Utility Service Application
- Capacity Fees
- Technical Standards
- Industrial Pretreatment Program
- Cleaning Sanitary Sewage
- Grease Ordinance
- Hazardous Waste
- Prevent Blocked Drains
- Sewer Backup Problems
- Don't pour fats, oils, and greases down your drains
- Don't put anything in your toilet except human wastes and tissue paper
- Do scrap excess foods directly into your trashcan before putting your dishes in the dishwasher
- Do use your garbage disposal sparingly
- Do pour used cooking oils/sauces/gravies into a container and allow them to cool. After cooling they may be disposed of in your trashcan.
If you are experiencing a sewer back up or overflow call us immediately at 813-259-1693. This is a 24/7 number and someone is always at the other end of the line who can send a crew out to inspect your lines and find the problem. If it's in our pipes we'll take care of it at no charge to you. If it's in your pipes, we'll give you all the information you need before you call a plumber.
If you have additional questions or concerns about proper grease disposal please give us a call at 813-259-1693 or visit our website at Grease Ordinance